Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Ross

Desoto

Summary

Experienced professional with a proven track record in customer interactions and service solutions. Expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Adept at collaborating with teams, adapting to evolving needs, and consistently delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach in achieving both customer and organizational objectives.

Overview

8
8
years of professional experience

Work History

Claims Loss Reporting Specialist

AAA Texas
10.2024 - Current
  • Answer Incoming phone calls for the claims business unit, Receive and accurately document first notice of loss calls.
  • Maintained the accuracy of information in reports by updating claims regularly and ensuring data integrity
  • Explain and evaluate benefits, coverages and claims process
  • Communicate and interact with a variety of individuals including insureds, claimants, attorneys and other insurance companies.
  • Provide members with Legendary Service quality and claims accuracy, Set Expectations for claims process

Customer Service Representative

Teledoc
10.2017 - 10.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Arts - Sociology, Business Foundations

University of North Texas
Dallas and Denton, TX
08.2011

Associates in Science - Business

Mountain View College
Dallas, TX
08.2009

Skills

  • Oral / Written Communications
  • Active Listening
  • Critical Thinking
  • Time Management
  • Empathy & Patience
  • Task Prioritization
  • Conflict Resolution
  • Problem Solving
  • Microsoft Office Suite (Word, Excel,Outlook)
  • Attention to Detail

Timeline

Claims Loss Reporting Specialist

AAA Texas
10.2024 - Current

Customer Service Representative

Teledoc
10.2017 - 10.2024

Associates in Science - Business

Mountain View College

Bachelor of Arts - Sociology, Business Foundations

University of North Texas

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