Lizzetta McConnell
Lithonia,GA
Summary
Experienced and licensed Total Loss Auto Claims Specialist Adjuster with proficiency in CCC ONE, Cisco Jabber and Enterprise Claims Systems. A one-1/2 year track record of providing exceptional customer service to auto claims customers. In-depth knowledge of policies and claim settlement procedures. Exceptional documentation talents. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Detail-oriented, problem-solving skills, and proficient in information gathering. Laid back and relaxed to handle irate customers with ease and professionalism.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Auto Total Loss Claims Specialist
State Farm
Atlanta, CA
06.2022 - 11.2023
- Prepared Market Valuation Reports and Estimate Evaluation
- Interpreted legal documents, policy language, and state regulatory laws.
- Documented and maintained detailed file notes of all claims activities.
- Resolved disputes, negotiations, settled claims, and issued payments on claims.
- Compiled letters, forms, and correspondences.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO09-2023
Skills
- Claims Handling
- Multi-Line Phone System
- Body Shop Knowledge
- Vehicle Inspections
- CCC One Market Valuation Report
- Operating Web Based Programs
- Computer Skills - Data Entry
- Written and Oral Communication
Timeline
Auto Total Loss Claims Specialist
State Farm
06.2022 - 11.2023
Associate of Science - Business Administration
Colorado Technical University
Certification
- NPN 7939437 - licensed in 16 states
- Cetificates of Completion: SF Auto; 14-day Deployment Training; Xactimate X1 Fundamentals; Scoping The Job and Claims Proficiency; Basic Rope and Harness Training for Adjusters/Roofers