Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kymberlie Lopez

Bucyrus,OH
Kymberlie Lopez

Summary

Organized Patient Service Representative with 10+ years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.


Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience to your team.

Overview

14
years of professional experience

Work History

Ohio Health

Patient Service Representative
11.2023 - Current

Job overview

  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Applebee's Neighborhood Grill & Bar

Neighborhood Expert
02.2017 - Current

Job overview

  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Edison Depot

Assistant Manager
01.2013 - 02.2018

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Arlington Court Skilled Nursing & Rehab Center

State Tested Nurse Assistant
03.2010 - 06.2013

Job overview

  • Improved patient comfort by providing attentive and compassionate care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Education

Cardington-Lincoln High School
Cardington, OH

High School Diploma
06.2010

University Overview

Marion Technical College
Marion, OH

State Tested Nurse Assistant License from Nursing
05.2010

University Overview

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge

Timeline

Patient Service Representative
Ohio Health
11.2023 - Current
Neighborhood Expert
Applebee's Neighborhood Grill & Bar
02.2017 - Current
Assistant Manager
Edison Depot
01.2013 - 02.2018
State Tested Nurse Assistant
Arlington Court Skilled Nursing & Rehab Center
03.2010 - 06.2013
Cardington-Lincoln High School
High School Diploma
Marion Technical College
State Tested Nurse Assistant License from Nursing
Kymberlie Lopez