Kymberly Hopp
Woodsville,NH
Summary
Accomplished Customer Service Manager with over 10 years of expertise in relationship building and effective problem-solving within the public school system. Proven track record in enhancing customer satisfaction as a CSM in an independent insurance agency, complemented by an active property and casualty insurance license. Recognized for exceptional active listening skills and a commitment to improving client experiences. Aiming to leverage these skills in a dynamic environment that values customer engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Colby Insurance Group
Woodsville, NH
08.2023 - 12.2024
- Efficiently processed payments received from clients promptly, adhering to established procedures.
- Informed customers about insurance coverage necessities, enhancing understanding and policy satisfaction.
- Delivered prompt and accurate responses to client coverage inquiries, fostering trust and loyalty.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as endorsements, binders, cancellations, or other forms required by law or company procedures.
Administrative Assistant/Instructional Assistant
SAU 23 King Street School
Woodsville, NH
07.2012 - 07.2019
- Kept accurate and detailed record of grades, attendance, and behaviors
- Answered inquiries from students regarding their academic progress or any other concerns they may have had.
- Organized instructional materials and activities for special education classrooms and led small group instruction.
Education
Human Services
Springfield College
Saint Johnsbury, VTSkills
- Proficient in Insurance Vocabulary
- Proficient in Addressing Customer Concerns
- Effective Communication
- Teamwork and collaboration
- Effective Time Management
- Flexible Problem Solving
- Professional demeanor
- Customer Service Excellence
- Active property and casualty insurance license with the New Hampshire Department of Insurance
Affiliations
- I enjoy learning and actively take classes for self development and personal enrichment. These courses include soap making, homesteading, time management, writing, digital graphics, network marketing. as well as keeping up on industry happenings.
- I enjoy outdoor activities with family such as hiking, hunting, and fishing
Certification
- State of New Hampshire Insurance Department, Property and Casualty License No: 20981279
- State of Vermont License No:3002866430
- CSR Development Program Certificate of Completion Through Liberty Mutual
References
References available upon request
Timeline
Customer Service Manager
Colby Insurance Group
08.2023 - 12.2024
Administrative Assistant/Instructional Assistant
SAU 23 King Street School
07.2012 - 07.2019
Human Services
Springfield College
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