Open To Work
Kymberly Otts
Phoenix,AZ
Summary
Dynamic Training Specialist with a proven track record at Carvana, excelling in employee development and performance assessment. Adept at implementing impactful training programs and fostering a culture of continuous improvement. Recognized for exceptional communication and problem-solving skills, enhancing operational efficiency and employee engagement.
Overview
2
2
years of professional experience
Work History
Training Specialist
Carvana
Tempe, Arizona
05.2025 - Current
- Facilitated interactive training sessions, enhancing engagement and knowledge retention among team members.
- Collaborated with department leaders to identify training needs.
- Implemented training programs to enhance operational efficiency.
- Conducted training needs assessments to identify individual skill levels.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Identified areas for improvement in training programs, recommending actionable changes to better align with team needs.
- Promoted culture of continuous learning, encouraging employee development and fostering a supportive training environment.
- Maintained up-to-date knowledge of training trends, developments, and best practices.
Senior Customer Advocate
Carvana
Tempe, AZ
02.2024 - 05.2025
- Resolved escalated customer issues by collaborating with departments for prompt solutions.
- Provided exceptional customer service to address inquiries and complaints in a timely manner.
- Identified customer needs through active listening to ensure tailored support.
- Applied problem-solving techniques to deliver effective resolutions for customer inquiries.
- Researched complex issues to provide comprehensive resolutions for customers.
- Developed strong customer service skills to ensure customer satisfaction.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Made appropriate account corrections to resolve customer problems.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Skills
- Training delivery
- Employee training
- Training implementation
- Learning evaluation
- Assessment feedback
- Program scheduling
- Program advocacy
- Learner engagement
- Team collaboration
- Cross-collaboration
- Coaching and mentoring
- Time management
- Adaptability and flexibility
- Problem-solving
- Critical thinking
- Exceptional communication
- Verbal communication
- Attention to detail
References
Available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$65000/yr - $99000/yrTimeline
Training Specialist
Carvana
05.2025 - Current
Senior Customer Advocate
Carvana
02.2024 - 05.2025