Kymbriana Moore
Glenn Heights,TX
Summary
Recent graduate in sociology with a solid background in data analysis, research techniques, and social theory. skilled at analyzing and interpreting social trends and patterns; educated in both qualitative and quantitative research methods. Exhibits outstanding interpersonal and communication abilities, working well with a variety of groups and promoting team success. Committed to encouraging constructive social change, utilizing sociological knowledge to address real-world issues, and supporting organizational objectives. Eager to use practical experience and academic background in a dynamic and influential role.
Overview
5
5
years of professional experience
Work History
Customer service representative
Texas A&M University Transportation
01.2023 - 05.2024
- Answering phones
- Permit sales
- Permit returns
- Citation solving
- Data entry.
Sociology Intern
Phoebe's Home
01.2024 - 04.2024
- Intake 3-5 new client, reviewing policy, procedures, and rules
- Provide service referrals and police reports based on complexity/severity of individual cases
- Participate in group and individual monitoring for clients
- Hotline Calls
- Data entry.
Front desk
M&K Cleaning Company
06.2020 - 12.2022
- Answering Phones
- Scheduling services
- Ordering Supplies
- Accounts receivable - collections and application of funds including cash, checks, and money orders.
Call center representative
AWL
11.2021 - 06.2022
- Transferred customers to insurance agents
- Troubleshooting problems for customers
- Scheduled callbacks.
Cashier/Online Orders
Brookshires
05.2019 - 06.2020
- Engages with customers, provides efficient checkout services, bags and transports groceries, locates products and conducts price verifications
- Maintains proficiency regarding transactions and accuracy of tender
- Performs various customer service duties while maintaining a safe and sanitary shopping environment
- Ensures correct checkout totals for customers by properly weighing, keying, and scanning items
- Maintains accurate money count in register at all times
- Accesses or memorizes product codes and remains familiar with ad and special items
- Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc
- Maintains friendly and customer-service-oriented attitude by greeting customers, answering questions, locating and promoting products, and responding to complaints
- Promotes enrollment in Thank You Card program and assists customers with sign up process, where applicable.
Education
Bachelor of Science in Sociology -
Texas A&M University
College Station, TX05.2024
Skills
- Customer Service
- A/R
- Assist in preparing bids
- Problem-Solving
- Organization
- Time Management
- Marketing
- Collection
Timeline
Sociology Intern
Phoebe's Home
01.2024 - 04.2024
Customer service representative
Texas A&M University Transportation
01.2023 - 05.2024
Call center representative
AWL
11.2021 - 06.2022
Front desk
M&K Cleaning Company
06.2020 - 12.2022
Cashier/Online Orders
Brookshires
05.2019 - 06.2020
Bachelor of Science in Sociology -
Texas A&M University
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