Detail-oriented and results driven engineer with a strong background in data analysis, process optimization, and project management. Skilled in leveraging Six Sigma methodologies to drive process improvements and enhance operational efficiency. Experienced in managing multiple projects simultaneously, analyzing complex data, and improving systems to optimize business performance.
• Reconciled customer accounts and documentation, ensuring accuracy and completeness.
• Contributed to Salesforce implementation, enhancing CRM functionality and user adoption.
• Led the integration of a retail store on the Shopify platform, improving e-commerce operations.
• Conducted research and provided actionable recommendations for a small-cap stock index.
• Led the Control phase of a Six Sigma project to optimize Lego car assembly, improving efficiency and product quality.
• Applied DMAIC methodologies to identify and address process challenges, driving measurable improvements.
• Managed and delivered three key projects, ensuring on-time execution.
• Conducted user experience testing and developed process maps to identify and resolve ticketing system issues.
• Streamlined the employee onboarding process by updating materials and creating a comprehensive training slideshow.
• Organized a successful volunteer event in collaboration with the Boys and Girls Club.
American Society of Professional Engineers Society of Women in Engineering (SWE) Engineers Without Borders (EWB) Auburn Outdoor Adventure Club
References available upon request