Kyndal Gibbs
Knoxville,TN
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Sales Associate
Finish Line
06.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Patient Service Rep
SOUTHERN MEDICAL GROUP
06.2023 - 11.2023
- Handled new a current patient intake
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales associate
Nike Unite
01.2022 - 03.2023
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Package Handling
FedEx
01.2022 - 07.2022
- Precisely stacked boxes
- Communicated effectively with supervisors regarding any issues or concerns related to package handling or delivery schedules.
- Contributed to a safe working environment by adhering to company guidelines regarding vehicle maintenance, safety checks, and proper lifting techniques during package handling tasks.
- Streamlined package handling process, resulting in reduced damage rates and increased customer satisfaction.
Receptionist/check-in-worked in Kitchen
Autumn Care Assisted Living
01.2020 - 01.2021
- Checked in patients family’s
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Highschool -
Farragut High
Knoxville, TN01.2021
Skills
- Communication skills
- Time management
- Computer literacy
- Guest services
- Microsoft excel
- English
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Cash Handling
- Problem-Solving
- Listening Skills
- Exceptional customer service
- Verbal/written communication
- Retail Store Operations
- Relationship Building
- Goal-Oriented
- Excellent people skills
- Client Service
- Reliable and punctual
- Flexible Schedule
- Customer Needs Assessment
Timeline
Sales Associate
Finish Line
06.2024 - Current
Patient Service Rep
SOUTHERN MEDICAL GROUP
06.2023 - 11.2023
Package Handling
FedEx
01.2022 - 07.2022
Sales associate
Nike Unite
01.2022 - 03.2023
Receptionist/check-in-worked in Kitchen
Autumn Care Assisted Living
01.2020 - 01.2021
Highschool -
Farragut High
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