Kyndal Ivey
Matthews,NC
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Ambassador
Child and Family Development
Pineville , NC
07.2023 - Current
- Facilitated communication between families and clinicians for resource access.
- Collaborated with team members to resolve client issues quickly and professionally.
- Managed client accounts, including billing, payments, and scheduling of services.
- Conducted onboarding sessions to orient new staff members about company policies and procedures.
- Assisted healthcare providers in obtaining pre-authorizations for services.
- Processed patient accounts for eligibility and benefits verification.
- Managed inventory levels to ensure optimal stock availability.
Office Coordinator/Rehabilitation Technician
Benchmark Physical Therapy
Indian Trail, NC
10.2022 - 07.2023
- Coordinated patient scheduling and managed appointment calendars efficiently.
- Supported front desk operations and greeted patients with professionalism.
- Assisted therapists in implementing rehabilitation programs and patient exercises.
- Maintained and organized rehabilitation equipment for optimal accessibility and safety.
- Coordinated patient referrals to specialists and healthcare providers efficiently.
Rehabilitation Technician
Atrium Health
Monroe, NC
09.2022 - 07.2023
- Assisted physical and occupational therapists with patient treatments and exercises.
- Transferred and transported patients from one area to another.
- Prepared the treatment area, mobility equipment, and ambulatory aids for patient sessions.
Day Camp Counselor/Teen Program Coordinator
YMCA of Greater Charlotte
Charlotte, NC
06.2019 - 08.2022
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Organized schedules and activities, promoting a structured camp experience for participants.
- Trained junior counselors in safety protocols and activity facilitation techniques.
- Participated in staff meetings discussing strategies for improving program effectiveness.
- Developed a lesson plan for the Leaders in Training Program
Education
Bachelor of Science - Kinesiology
The University of North Carolina At Greensboro
Greensboro, NC05-2022
Skills
- Customer service
- Healthcare pre-authorizations
- Time management
- Conflict resolution
- Data entry
- Insurance benefits and eligibility verification
- Employee training
- Team collaboration
- EHR Systems
- CPR Certified
Affiliations
Activities: Student Government: Sophomore Senator, Junior Senator, Chair Pro Tempore, Elections Committee Member, Legislative Committee Member, UNC Association of Student Governments Liaison
Activities and Campus Events (ACE): Traditions Committee Member, Comedy Committee Member, Special Events Committee Member
Accomplishments
Martha S. Jesnak Scholarship
Spartan Award Recipient
Dean’s List
Elizabeth Steinhardt and Ray Price Widmer Scholarship
James H. Allen Student Leader Scholarship
Certification
- Microsoft (Word, Powerpoint, Excel)
Timeline
Administrative Ambassador
Child and Family Development
07.2023 - Current
Office Coordinator/Rehabilitation Technician
Benchmark Physical Therapy
10.2022 - 07.2023
Rehabilitation Technician
Atrium Health
09.2022 - 07.2023
Day Camp Counselor/Teen Program Coordinator
YMCA of Greater Charlotte
06.2019 - 08.2022
Bachelor of Science - Kinesiology
The University of North Carolina At Greensboro
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