Kyndall Brown
Brookshire,TX
Summary
Experienced Independent Contractor capable of working with little to no supervision, maintaining strong interpersonal and technical skills. Have worked with a diverse group of individuals from several different regions, fostering relationships to build customer trust.
Overview
2
2
years of professional experience
Work History
Independent Contractor
Omni Interactions
07.2024 - Current
CCService Advocate
Oak Street Health
08.2024 - Current
- Answer inbound calls to schedule, cancel, reschedule and confirm various appointment types while using company resources to provide information
- Help patients with scheduling or canceling appointment transportation
- Assist health professionals, including Oak Street Health staff, insurance personnel, and other outside facilities with scheduling appointments and transportation for mutual patients
- Send Care Reqs to patient's care team regarding specific medical information and inquiries
- Escalate complex issues to the appropriate department to ensure rapid support
- Complete medical forms for patients who have been released from the hospital
- Assist patients with updating their demographics;
- Assist patients with signing up for events sponsored by their medical center.
Independent Contractor
LiveOps
03.2023 - Current
Billing Specialist
Duke Energy
05.2023 - 04.2024
- Interact with customers via telephone to answer billing inquiries and respond to account-related issues while using company resources to research
- Analyze billing statements and line items to assist customers in understanding their bill
- Offer solutions that keep customers' accounts in good standing i.e., grant extensions on due dates/disconnection dates, installment plans, and budget billing
- Help customers who are financially struggling by researching and providing assistance agencies' information to help them restore or keep their service
- Set up autopay for customers and update account information
- Report service outages/emergency situations for customers and provide updated information about outages
- Create Ad-Hoc documents for customer requested account information
- Escalate complex issues to appropriate department to ensure rapid support
- Assist customers with Duke Energy website and app
- Promote company products and services;
- Document each case with detailed notes
Education
Associate of Arts - Business
San Jacinto College District
Pasadena, TXHigh School Diploma -
Enlightium Academy
Spokane, WASkills
- Problem solving
- Critical thinking
- Emotional intelligence
- Effective communicator
- Willingness to learn and improve
Computer Proficiencies
- Wix
- MS Office
- G Suite
- Canva
- SAP/C4C
- Avaya
- Slack
- Canopy
- Canopy Inbox
- Greenway
- SRW
Timeline
CCService Advocate
Oak Street Health
08.2024 - Current
Independent Contractor
Omni Interactions
07.2024 - Current
Billing Specialist
Duke Energy
05.2023 - 04.2024
Independent Contractor
LiveOps
03.2023 - Current
Associate of Arts - Business
San Jacinto College District
High School Diploma -
Enlightium Academy
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