Kyndall Walters
Fort Worth
Summary
I am an organized and motivated employee eager to apply time management and organizational skills in various
environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
I'm also, a dedicated employee known for punctuality, pursuing employment options where good customer service and
positive attitude will make a difference. I am personable and professional under pressure, and an overall flexible hard
worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Teacher
FWISD
Fort Worth, TX
09.2023 - Current
- Assisted lead teacher in developing and implementing lesson plans tailored to student needs.
- Supported classroom management strategies to promote a positive learning environment.
- Facilitated small group activities, enhancing individual student engagement and participation.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
Call Center Agent II
Co-op Solutions
Fort Worth, TX
05.2022 - 07.2023
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Resolved complaints by identifying issues and implementing effective solutions.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
GoPuff
Remote
09.2021 - 03.2022
- Adapted quickly to changes in processes, demonstrating flexibility in a fast-paced environment.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Team Member
Walgreens
Hurst, TX
05.2020 - 10.2021
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained clean and organized store environment to promote safety and accessibility.
- Stocked shelves regularly, ensuring products were available and properly displayed for customers.
- Implemented process improvements that streamlined operations and enhanced efficiency within the team.
Education
Associate of Arts - Early Childhood Education
Tarrant County College
Fort Worth, TX05.2028
High School Diploma -
Trimble Technical High School
Fort Worth, TX06.2021
Skills
- Customer service
- Call center operations
- Empathy display
- Call management
- Keyboarding
- Time management
- Reliability and punctuality
- Lesson planning
- Instructional support
- Professional development
- Teamwork and collaboration
- Attention to detail
Certification
Child Development Associates (CDA)- July 2026
Council for Professional Recognition | Training by Green Space Learning and Development
Heartsaver First Aid CPR AED- March 2026
American Heart Association
Timeline
Assistant Teacher
FWISD
09.2023 - Current
Call Center Agent II
Co-op Solutions
05.2022 - 07.2023
Customer Service Representative
GoPuff
09.2021 - 03.2022
Team Member
Walgreens
05.2020 - 10.2021
Associate of Arts - Early Childhood Education
Tarrant County College
High School Diploma -
Trimble Technical High School