Kyndle Price
Ruleville,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Sagility
Remote
01.2024 - 04.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Medical Receptionist
Sunflower Rural Health Clinic
Ruleville, MS
02.2022 - 11.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Customer Service Representative
Liveops
Scottsdale, AZ
01.2021 - 01.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
General Dynamics
10.2019 - 11.2020
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
- Follow established and documented policies and standard operating procedures such as filling out timesheets; adhering to privacy rules and responding to numerous phone inquiries.
- Utilize standard technology such as telephone; e-mail; and web browser to perform job duties
- Be ready and available to take both Medicare and Marketplace calls; as business needs dictate; on short notice
Healthcare Customer Service Representative
Faneuil
Remote
04.2018 - 10.2019
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc
- Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services
- Discover solutions using tools & resources to help meet the customer's needs
- Empathize and resolve concerns to simplify the customer's healthcare experience
Education
High School Diploma -
Ruleville Central High School
Ruleville, MS05.2012
Skills
- Medical Terminology
- Medical Billing
- Referral Verification
- Billing Support
- Payment Collection
- Excellent Time Management
- Adaptable and Well Organized
- Critical Thinking
- Inbound & Outbound Calling
- Average 51 WPM
Certification
- Pharmacy Tech Certification 2018
- Phlebotomy Certification 2016
Timeline
Healthcare Customer Service Representative
Sagility
01.2024 - 04.2024
Medical Receptionist
Sunflower Rural Health Clinic
02.2022 - 11.2023
Customer Service Representative
Liveops
01.2021 - 01.2022
Customer Service Representative
General Dynamics
10.2019 - 11.2020
Healthcare Customer Service Representative
Faneuil
04.2018 - 10.2019
High School Diploma -
Ruleville Central High School