Kynechua Miller
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Medical Records Auditor
Ciox Health
03.2021 - 01.2022
- Enhanced patient privacy by implementing strict security protocols for medical record access.
- Streamlined medical records management processes, resulting in improved efficiency and reduced errors.
- Conducted thorough audits of medical records to ensure compliance with industry regulations and standards.
- Identified discrepancies within medical records, leading to the correction of vital patient information.
Benefits Specialist
Kelly Temporary Services
12.2019 - 05.2020
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
Nuclear Biological Chemical Specialist
United States Army Reserve
02.2015 - 04.2017
- Enhanced safety protocols by conducting thorough inspections of protective equipment and systems.
- Improved operational readiness by maintaining and calibrating nuclear, biological, and chemical detection equipment.
- Conducted detailed risk assessments for potential exposure to hazardous materials, ensuring personnel safety and proper response measures.
- Developed comprehensive training programs for fellow specialists, increasing overall team knowledge and competence in handling dangerous substances.
Education
No Degree - Nursing
Arkansas State University
West Memphis, ARGeneral Studies
Earle High School
Earle, AR05.2016
Skills
- Team Collaboration
- Call Center Experience
- Regulatory Compliance
- Quality Control
- De-Escalation Techniques
- Cross-Functional Collaboration
- MS Office
Certification
Quality Assurance Hazmat
Project Management HIPPA
EPIC
References
Available Upon Request
Timeline
Barista
Starbucks
09.2023 - Current
Medical Records Auditor
Ciox Health
03.2021 - 01.2022
Benefits Specialist
Kelly Temporary Services
12.2019 - 05.2020
Nuclear Biological Chemical Specialist
United States Army Reserve
02.2015 - 04.2017
No Degree - Nursing
Arkansas State University
General Studies
Earle High School
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