Kynisha Willie
Summary
Accomplished Manager who is well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at building atmosphere of collaboration and performance excellence, to provide every customer with exceptional experiences and promote brand loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Office Depot
10.2021 - Current
- Responsible and accountable for increasing sales and profitability
- Manage inventory assets and expenses through financial control and reviewing of operational process, including receiving, data entry, cash handling, and payroll control
- Successfully increased survey numbers and improved overall NPS
- Actively engage with SMB to build strong client relationships.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits..
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Foster a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
Mobile Expert/Key Holder
T-Mobile Corp
01.2017 - 10.2021
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Work simultaneously on multiple database applications
- Business/Consumer Account Specialist.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Organized promotional events within the store to attract new customers and increase brand awareness within the community.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Wireless Expert/Store Manager
Sprint By MobileNOW
05.2016 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Developed future leaders while creating a competitive sales environment
- Managed efficient store operations and administration
- Successfully achieve monthly metrics.
- Coordinated special events such as product launches or promotions, generating excitement and driving increased sales.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Account Executive
Comcast
07.2015 - 05.2016
- Resolved complaints with empathy, and professionalism
- Managed high-volume inbound calls, maintaining courteous demeanor while addressing customers needs efficiently.
- Collaborated with sales team to identify upsell opportunities, driving revenue growth.
- Utilized strong analytical skills to assess account performance data, informing strategic decision-making and driving continuous improvement efforts.
- Negotiated contract renewals successfully with a high percentage of clients by demonstrating continued value provided by our services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Territory Sales Supervisor
20/20 Companies
06.2012 - 05.2015
- Consistently ranked in the top 10 in the country
- Exceeded quarterly sales goals consistently by developing innovative approaches targeting untapped markets and demographics.
- Proven leadership skills through training and developing new hires
- Managed a team of sales professionals, providing guidance and coaching to achieve targets consistently.
- Established a reputation as an industry expert by attending conferences and seminars relevant to our product lines, further solidifying our company's position as a leader in our field.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Education
Associate of Science - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, INSkills
- Problem-Solving
- Customer Service Management and Engagement
- Staff Training and Development
- Product Knowledge Expertise
- Loss prevention strategies
- Goal Setting and Achievement
- Multitasking proficiency
- Sales Promotion
- Team Leadership
- Customer Relations
Awards And Skills
National Technical Honor Society, Highest Honors, Dean's List, Employee of the Month, Employee Appreciation Award, Manager of the Year, Award of Appreciation, Award of Excellence, Management, Computer Software, Microsoft Office, Inventory Control, Asset Protection
Timeline
Assistant Store Manager
Office Depot
10.2021 - Current
Mobile Expert/Key Holder
T-Mobile Corp
01.2017 - 10.2021
Wireless Expert/Store Manager
Sprint By MobileNOW
05.2016 - 12.2016
Customer Account Executive
Comcast
07.2015 - 05.2016
Territory Sales Supervisor
20/20 Companies
06.2012 - 05.2015
Associate of Science - Criminal Justice
ITT Technical Institute - Indianapolis
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