Kyoko Kownslar
Houston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Delivers excellent customer service by practiced listening and speaking, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
CSR
Toshiba International Corporation, TIC
08.2012 - 03.2024
- Toshiba hired me since the customer is direct related to Toshiba Headhunter. Our contact is very knowledgeable about Toshiba products and she is very detail oriented person. American CSR could not handle well.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor of Arts - Education
National Hirosaki University
Hirosaki, Japan03.1977
Skills
- CRM Software
- Complaint Handling
- Customer Focus
- Product Knowledge
- Paperwork Processing
- Data Collection
- Documentation
- Clerical Support
- Shipping procedures understanding
- Research
- Customer RMA management
Languages
Japanese
Native or Bilingual
Timeline
CSR
Toshiba International Corporation, TIC
08.2012 - 03.2024
Bachelor of Arts - Education
National Hirosaki University
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