K'yon Giles
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
03.2024 - Current
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Flagship Assistant Manger
Enterprise
08.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in budget preparation, ensuring alignment with financial goals.
Flagship Assistant Manager
Enterprise Rent A Car
10.2022 - 08.2023
- Sales and Marketing
- Financial Performance
- Fleet Management and Maintenance
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Enterprise Rent A Car
06.2022 - 10.2022
- Setting up and organizing schedules
- Assisting the general manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Devising and setting up objectives to boost company productivity
Management Trainee
Enterprise Rent A Car
09.2021 - 06.2022
- Understanding cost control
- Reading your branch's P&L statement
- Understanding what it takes to run a profitable business
- Deliver superior customer service
- Proper sales techniques to problem solving and conflict management
Automotive Express Service Advisor
Honda
12.2020 - 07.2021
- Listen to each customer and clearly articulate repair needs to techs
- Up sell recommended/additional services
- Follow up on each repair and keep customers informed of progress
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Service Technician Apprentice
Bilmin Company, Inc.
04.2019 - 08.2019
- Installed, maintained and repaired heating, ventilation, and cooling units for commercial and residential customers
- Diagnose service issues to help identify repair and replacement needs
- Provided highest level of customer service and technical ability and quality to our customers
Education
B.A. - Communication, Conflict analysis & Dispute Resolution
Salisbury University
Salisbury, MD05.2020
Skills
- Customer service
- Branch operations management
- Excellent time management skills
- Relationship building and management
- Team supervision
- Team player
- Sales professional
- Public speaking
- Excellent communication skills
Affiliations
- Salisbury University Mens Football team(2017-2020)
- Phi Beta Sigma Fraternity ,INC
Timeline
Branch Manager
Enterprise Rent-A-Car
03.2024 - Current
Flagship Assistant Manger
Enterprise
08.2023 - 03.2024
Flagship Assistant Manager
Enterprise Rent A Car
10.2022 - 08.2023
Assistant Manager
Enterprise Rent A Car
06.2022 - 10.2022
Management Trainee
Enterprise Rent A Car
09.2021 - 06.2022
Automotive Express Service Advisor
Honda
12.2020 - 07.2021
Service Technician Apprentice
Bilmin Company, Inc.
04.2019 - 08.2019
B.A. - Communication, Conflict analysis & Dispute Resolution
Salisbury University
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