Kyon Nol
Puyallup
Summary
Results-driven manager with proven strengths in team leadership and customer service. Known for enhancing customer satisfaction, optimizing operational efficiency, and building high-performing teams.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Manager
Classy Chassis Car Wash
Lakewood, WA
05.2026 - Current
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained staff on equipment usage and customer service best practices.
- Coordinated inventory management, optimizing supply levels for peak service times.
- Monitored workflow efficiency, identifying areas for process improvement.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Implemented scheduling strategies to balance staffing needs during busy periods.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed training materials focused on operational excellence and safety compliance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Wet Rabbit Express Car Wash
Lakewood, WA
01.2023 - 05.2026
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
Cashier
Sock Harbor
Tacoma, WA
09.2022 - 01.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Managed cash register, ensuring accurate cash handling and end-of-day reconciliation.
- Collaborated with team members to maintain a clean and organized store environment.
- Trained new cashiers on operational procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Manager
Yummy Donuts Palace
Hannibal, MO
08.2021 - 08.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
High School Diploma -
Rogers High School
Puyallup, WASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Schedule preparation
- Sales management
- Clear communication
- Safety procedures
- Work prioritization
- Computer skills
- Teamwork and collaboration
- Cross-functional team management
- Innovation management
- Employee coaching and mentoring
Timeline
Manager
Classy Chassis Car Wash
05.2026 - Current
Manager
Wet Rabbit Express Car Wash
01.2023 - 05.2026
Cashier
Sock Harbor
09.2022 - 01.2023
Manager
Yummy Donuts Palace
08.2021 - 08.2022
High School Diploma -
Rogers High School