Kyonna Baker

I am a dynamic customer service professional with a proven track record at Arise Platform, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively addressed concerns and implemented a rewards program, fostering strong relationships and improving satisfaction. As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional delivery service provider prepared for high-standard roles in logistics. Proven track record of efficient parcel management and specializing in route optimization and safe driving practices.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Maintained consistent and on-time delivery record with 98% of all orders arriving on time or ahead of schedule.
• Documented and resolved customer concerns which led to positive feedback.
• Collaborated with team of 8 in the development of keeping offices and restrooms clean..
• Achieved customers respect by completing orders with accuracy and efficiency.

• Sales Certificate
• Certified Amazon Delivery Driver