Kyonna Watts
Tempe,AZ
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Phoenix, Arizona
11.2016 - 10.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Sales Manager
Yes Beauty Supply
Phoenix, Arizona
10.2018 - 11.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Processed new hire paperwork and documents.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Checked accrued hours against listed hours for leave time.
- Initiated direct deposits and prepared manual checks for 10 employees.
Customer Service Representative
Nation Star Mortgage NSM
Chandler, AZ
11.2021 - 11.2023
- Developed strong problem-solving skills to address complex issues related to taxes and mortgage inquiries.
- Successfully managed a high volume of inbound and outbound calls (50-60 calls per day) in a fast-paced environment.
- Updated account information to maintain customer records.
- Addressed tax-related inquiries related to escrow, property, and state taxes.
- Applied tax regulations and policies to address customer concerns accurately.
- Utilized CRM software to efficiently organize and track customer interactions.
Bank Teller
MidFirst Bank
Scottsdale, AZ
01.2024 - 05.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Collections Agent
IEC Corporation
Mesa, AZ
07.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05.2016
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Checking Time Cards
- Inbound and Outbound Calling
- Payroll Processing
- Skip tracing
- Account review
- Records maintenance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Collections Agent
IEC Corporation
07.2024 - Current
Bank Teller
MidFirst Bank
01.2024 - 05.2024
Customer Service Representative
Nation Star Mortgage NSM
11.2021 - 11.2023
Sales Manager
Yes Beauty Supply
10.2018 - 11.2021
Barista
Starbucks
11.2016 - 10.2019
High School Diploma -
South Mountain High School