Kyoung Ok Cho

Inova's values are woven into the fabric of my daily practice. Patient Always guides every action, from being on time to working diligently throughout my shift so that I can ensure patient well-being. One Team thrives through my proactive collaboration, readily supporting colleagues and embracing a seamless workflow.

• Assisted in training new employees on pharmacy procedures.

Integrity shines through my unwavering commitment to accuracy and ethical conduct, earning trust and respect within the team. My excellence shines in a relentless pursuit of knowledge, mastering new skills and consistently exceeding expectations. And while celebrating successes, I remain grounded in humility, always open to feedback and eager to learn and grow. In essence, I strive to be the embodiment of Inova's values, contributing to a culture of excellence and care that elevates not just myself, but the entire team.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Ennanced pharmacy worktlow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when nanating personal intormacion during transaccons
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating

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Counted and labeled prescriptions with correct item and quantity.

• Assisted in maintaining a clean and arganized work environment ensuring compliance with safety regulations.

Increased overall parmacy productivity by restocking supples organizing shelves, and maintaining cleanliness according to

standaras

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Assisted pharmacists with medication preparation and dispensing tasks.
• Handled customer inquiries and resolved issues professionally and promptly.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Restocked shelves with new supplies of medications as needed.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Assisted in training new employees on pharmacy procedures.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
• Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

•Provided exceptona customer service, Tosterine posiuve relationships with both new and returning patients at the pharmacy counter.

• Improved patient satisfaction by efficiently processing prescriptions
• Entered and processed patients prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile pavments.

Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire