Kyra Adcock
Bozrah
Summary
Achieved high customer satisfaction through effective service delivery.,Streamlined restaurant operations to ensure seamless service in a fast-paced environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Manager
The Shed Restaurant
Uncasville, CT
03.2026 - Current
- Supervised daily operations to ensure adherence to service standards and operational efficiency.
- Trained and mentored staff on best practices in food preparation and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.
- Scheduled employee shifts effectively, balancing labor costs with operational needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
Lead Hostess
The Shed Restaurant
Uncasville, CT
08.2024 - 03.2026
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Answered customer questions about hours, seating, and menu information.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
Track Marshal
SuperCharged Racing
Uncasville, CT
10.2022 - 08.2025
- Followed established safety protocols to prevent injuries and accidents.
- Assisted in fostering positive interactions with members and guests to create an inviting atmosphere that encouraged repeat visits.
- Observed patrons and equipment on rides to reduce risk of accidents.
- Checked seatbelts for riders to enhance safety and mitigate risks.
- Communicated essential safety information to patrons and inspected machinery prior to ride operations.
Sales Associate
Best Buy
Waterford, CT
02.2024 - 08.2024
- Facilitated collaboration with colleagues and management to support team objectives.
- Organized product displays and signage to boost customer engagement and reduce excess inventory.
- Promoted diverse products by highlighting distinctive features and providing customers with usage guidance.
- Established meaningful connections with customers to foster trust and loyalty.
- Supported team members with sales-related tasks to achieve daily targets.
Waitress
Bleu Ginger
Mystic, CT
02.2020 - 07.2022
- Managed order accuracy and timely delivery to enhance dining experience.
- Trained new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Provided exceptional customer service in high-paced restaurant environment.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Streamlined table turnover processes to accommodate more guests during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Food Runner
Bleu ginger
Mystic, CT
02.2020 - 07.2022
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Memorized dining room floor plans and understood seat number system.
- Responded quickly to customer concerns and escalated major issues to management.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Double-checked meals placed in window against customer tickets for accuracy.
- Effectively multitasked within fast-paced environment.
Restaurant Hostess
Bleu ginger
Mystic, CT
02.2020 - 07.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and sat customers at tables or in waiting areas.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06.2021
Skills
- Assisted with business development initiatives to enhance market presence
- Supported contract preparation processes for improved compliance
- Facilitated order processing to ensure timely deliveries
- Provided promotional support for marketing campaigns
- Conducted customer needs assessments to tailor services
- Contributed to retail loss prevention strategies to minimize theft
- Coordinated food delivery operations for efficient service
- Memorized menu items to enhance customer service interactions
- Aided kitchen operations by providing necessary support
- Participated in foodservice activities to maintain high standards
- Managed public relations efforts to boost company image
- Adapted schedule to meet business needs and accommodate shifts
- Demonstrated strong work ethic through consistent performance
- Handled high-volume dining scenarios with efficiency
- Coordinated reservations to optimize table availability
- Arranged table settings for an inviting dining experience
Education and Training
other
Certification
Tips certification
Timeline
Shift Manager
The Shed Restaurant
03.2026 - Current
Lead Hostess
The Shed Restaurant
08.2024 - 03.2026
Sales Associate
Best Buy
02.2024 - 08.2024
Track Marshal
SuperCharged Racing
10.2022 - 08.2025
Waitress
Bleu Ginger
02.2020 - 07.2022
Food Runner
Bleu ginger
02.2020 - 07.2022
Restaurant Hostess
Bleu ginger
02.2020 - 07.2022
High School Diploma -
Norwich Free Academy