Kyra Baldwin
San Diego,CA
Summary
Dynamic Sales Specialist with a proven track record at Verizon Wireless, adept at building customer relationships and cross-selling products. Leveraged clear verbal communication and quick adaptation skills to exceed sales targets and foster effective team collaboration. Achieved significant sales growth by focusing on client needs and maintaining high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Verizon Wireless
San Diego, CA
07.2022 - Current
- Resolved customer queries related to functionality and application of the product.
- Enhanced customer interaction to highlight featured merchandise and boost sales.
- Joined collaborative meetings to evaluate achievement of established objectives.
- Trained employees on industry-standard practices.
- Delivered tailored product and service advice to address client demands.
- Ensured swift resolutions to complaints to maintain satisfaction.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Reset store displays for special events and seasonal merchandise changes.
- Utilized strong communication skills to engage customers in dialogue and identify their needs.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Stayed up to date on company products and services to support sales objectives.
- Replenished and arranged items to maintain appearance.
- Achieved revenue targets with consistent daily reporting on sales metrics.
Senior Lead
Old Navy, Gap
Sacramento, CA
03.2020 - 07.2022
- Conducted interviews with potential candidates.
- Facilitated training sessions for new employees on company policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
Education
Some College (No Degree) - Marketing, Business
Pearson Accelerated Pathways
OnlineSkills
- Building Customer Relationships
- Clear Verbal Communication
- Cross-selling products and services
- Quick Adaptation Skills
- Prioritization and Scheduling
- Effective Team Collaboration
Accomplishments
- participated in woman off wireless (W.O.W)
- took part in pre-leadership training
- recognized for sales quality
- Recognized for achieving high sales volume
Timeline
Sales Specialist
Verizon Wireless
07.2022 - Current
Senior Lead
Old Navy, Gap
03.2020 - 07.2022
Some College (No Degree) - Marketing, Business
Pearson Accelerated Pathways
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