Kyra Connors
Sacramento,CA
Summary
Results-oriented Human Resources Executive/Customer Support who is a dynamic leader, team player and motivator. Has a broad experience in all areas of HR, including payroll, policy development, and performance management and onboarding new employees. Detail-oriented (background check submissions & payroll) with excellent analytical skills and experience with benefits and payroll administration.
Overview
16
16
years of professional experience
Work History
Interim Development Associate
Community Housing Partnership (non-profit)
San Francisco, CA
10.2019 - 10.2020
- Duties spanned over three departments
- Office Management:
- Covered the front desk
- Answered phones & greeted residents/employees. I was able to deter situations that could have and would have very quickly escalated to authorities needing to be called.
- Verbalize the low income housing processes to ensure it’s comprehended and executed.
- Often expected to take my Development work with me to the front and take care of items for that desk while sitting in Office Management desk.
- Development:
- Responsible for checking our mailboxes for incoming donation checks and checking 4 online platforms for donation submittals and keeping up with the auto notices received via email for the credit card donations.
- Ensure donations are properly coded so accounting can allocate appropriately with ease.
- Process all physical checks in system and send thank you letters to each donor.
- HR:
- Entrusted with private information of all employee files.
- Organized the restructure of understaffed department.
Warehouse Associate, OAK 4
Amazon
Tracy, CA
05.2020 - 10.2020
- Shipping/Sorting
- Learning and Comprehend Informational Monitors that display which packages belong where.
- Determining the best methods to ensure customer accuracy if certain equipment was not available
- Long hours on moving from location to location.
- Team work to clear out a shipment as neatly and quickly as possible.
HR Assistant
Systron Donner
Concord, CA
04.2018 - 07.2018
- Search WWW for resumes
- Post Job Announcements
- Sit in on HR Interviews
- Calendering for HR appointments
- Process Payroll
- Weekly meetings with Vendor ADP
- Contract
Client Services Consultant
PRO Unlimited
San Francisco, CA
09.2017 - 12.2017
- Extend Offers of Employment
- ONboard New Hires
- Maintain offices’ extensive New Hire Excel Spreadsheet
- Process Payroll
- I9 Processing
- Contract
Senior Customer Support supervisor
TEKsystems
Walnut Creek, CA
06.2008 - 09.2017
- Responsible for executing accurate weekly payroll by its deadline and simultaneously reviewing expense reports for 150+ external employees and 30 internal employees
- Trained, developed and provided ongoing support to Administrative Assistant and Customer Service Associate
- Ongoing Support to departments of Recruiting and Account Managing, with knowledge on employee policies pertaining to TEKsystems as well as State law requirements
- Managed/maintained employee files with needed documents only, and followed record retention guidelines by purging documents when time limits reached
- Assist HR/Employee Relations in escalated issues/claims by starting the process by gathering pertinent information with specific, knowing, follow up questions in hopes to resolve before HR gets involve
- Knowledge of EEOC practices and payroll laws.
- Was responsible for overseeing the customer support role for the first few years with teksystems.
- Supervised 10-15 internal employees and 30-50 external staffing employees.
- As this office grew to 100 and the nearly 200 staffing employees; was able to bring on help to be able to continue to manage process.
- Supervised the newly administrative assistant which also included training while keeping up expectations of our department. Resolved payment discrepancies
- Monitored of 3-way matching Purchase Order. Proficient with Excel.
- ERP system experience.
- Calls handled 70 per day
Executive to the Operations Manager of AP&T
Alameda Power & Telecom(AP&T)
Alameda, CA
12.2006 - 09.2007
- Scheduling appointments for an extremely busy calendar with frequent changes
- Minute taking at weekly conferences with a follow up documentation to the office employees
- Compiling reports
- Responsible for meeting preparations, booking travel arrangements
- Office supply management
- Gained trust with Payroll and HR Department:
- Assist Payroll with inputting hours for internal employee’s
- Responsible for Budget Reporting
- Assist Human Resources Department with interview scheduling and handling confidential documentation
- Assist Human Resources with Layoff and termination documents
- Gained trust with the General Manager:
- Responsible for weekly reports related to project overheads and keeping the General Manager updated
- Participated in meeting for General Manager, to take minutes and provide updates to office
Emergency Service Generalist
CSAA/AAA
Livermore, CA
03.2005 - 12.2006
- Apply patience, control, tact and empathy while delivering excellent customer service to AAA members
- Answered stress calls from AAA members
- Responsible for maintaining confidentiality regarding members and membership information.
- Sent detailed and accurate information to dispatch and services trucks to ensure the correct truck with the correct equipment is sent to AAA members I n need of assistance.
Education
Bachelor of Sciences - Psychology
Fisk University
Nashville, TNSkills
Benefit Information
Compliance Auditing
Payroll Input Coding
Unemployment Submitting
PeopleSoft
California State Laws
Microsoft Applications
Documentation Importance
Supervised employees
Proficient with Excel
Accomplishments
- Implemented new process used in my local office and other offices have decided to utilize this as well:
Timeline
Warehouse Associate, OAK 4
Amazon
05.2020 - 10.2020
Interim Development Associate
Community Housing Partnership (non-profit)
10.2019 - 10.2020
HR Assistant
Systron Donner
04.2018 - 07.2018
Client Services Consultant
PRO Unlimited
09.2017 - 12.2017
Senior Customer Support supervisor
TEKsystems
06.2008 - 09.2017
Executive to the Operations Manager of AP&T
Alameda Power & Telecom(AP&T)
12.2006 - 09.2007
Emergency Service Generalist
CSAA/AAA
03.2005 - 12.2006
Bachelor of Sciences - Psychology
Fisk University