Summary

Overview

Work History

Education

Skills

Timeline

Kyra Frierson

Remote - WAH,GA

Summary

Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Email and Chat Specialist position where excellent response and writing skills will help improve a company's success. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

18

18

years of professional experience

Work History

Claims Review Analyst

Asurion

02.2007 - Current

Developed exemplary writing skills through continued correspondence with upwards of 50 customers per day
Examined claims forms and other records to determine insurance coverage reports regularly to make sure processing was conducted efficiently.
Identified key areas not performing well and implemented effective, new processes
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Interacted with clients and employees, which helped cultivate positive working relationships while maintaining strict confidentiality with all personal data as per company guidelines.

Education

Associate Of Business Administration -

Georgia Perimeter College

Dunwoody

2014

Skills

Investigative Research
Operational Efficiency
Oral and Written Communication
Computerized Maintenance Management Systems

Special projects
Training and mentoring
Corporate branding initiatives

Timeline

Claims Review Analyst

Asurion

02.2007 - Current

Associate Of Business Administration -

Georgia Perimeter College