Kyra Gillespie
Houston,TX
Summary
Dynamic professional with a proven track record at Children's Place, excelling in customer service and active listening. Enhanced client satisfaction and retention by resolving issues efficiently. Leveraged critical thinking and data entry skills to support team objectives, contributing to a 20% increase in positive feedback. Adaptable and compassionate, committed to delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Children's Place
- Assisted customers with product inquiries and order issues to enhance satisfaction
- Processed transactions accurately using point-of-sale systems to ensure efficient service
- Resolved customer complaints promptly, maintaining a positive shopping experience
- Collaborated with team members to meet store objectives and maintain operational efficiency
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Nursing Assistant
The Broadmoor At Creekside Park
01.2025 - Current
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs, documenting changes to support healthcare team decisions.
- Collaborated with nursing staff to ensure accurate and timely patient care delivery.
- Maintained cleanliness and organization of patient areas to promote safety and hygiene.
- Adapted quickly to changing patient needs, demonstrating flexibility in care approaches.
- Provided emotional support, fostering a compassionate environment for residents.
- Communicated effectively with families, addressing concerns and providing updates on care progress.
- Participated in training sessions to improve skills and knowledge in caregiving techniques.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
High School Diploma -
Job CORE
Houston TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Certified Nursing Assistant
The Broadmoor At Creekside Park
01.2025 - Current
Customer Service Representative
Children's Place
High School Diploma -
Job CORE