Kyra Grosskopf
DeLand,FL
Summary
Well loved bartender with a proven track record at Olive Garden Restaurant, excelling in customer service and responsible alcohol service. Recognized for enhancing guest experiences through effective communication and efficient drink preparation. Trained new staff, fostering a collaborative team environment while maintaining high standards of cleanliness and hygiene.
Overview
11
11
years of professional experience
Work History
Bartender
Olive Garden Restaurant
Orange City, FL
03.2019 - Current
- Crafted and served a variety of beverages, ensuring customer satisfaction and adherence to quality standards.
- Managed inventory of bar supplies, maintaining optimal stock levels and minimizing waste.
- Collaborated with kitchen staff to synchronize beverage service with meal timing for enhanced dining experience.
- Trained new bartenders on menu offerings, drink preparation techniques, and customer service protocols.
- Implemented efficient drink preparation methods to improve service speed during peak hours.
- Monitored bar area for cleanliness and organization, upholding health and safety regulations consistently.
- Provided exceptional customer service by engaging patrons and handling inquiries or complaints effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Johnny Rockets Restaurant
DeLand, FL
02.2015 - 02.2019
- Led daily operations, ensuring optimal guest experiences and adherence to brand standards.
- Trained and mentored staff, fostering a collaborative and efficient team environment.
- Implemented cost control measures, enhancing profitability through waste reduction strategies.
- Developed and executed marketing initiatives to drive customer engagement and sales growth.
Education
GED -
Daytona State College
Daytona Beach, FL06-2017
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Clear and effective communication
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Hospitality service expertise
Team training and development
Timeline
Bartender
Olive Garden Restaurant
03.2019 - Current
Johnny Rockets Restaurant
02.2015 - 02.2019
GED -
Daytona State College