Kyra Holden
Overview
9
9
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration
Portland, OR
07.2023 - Current
- In my role, I regularly collaborated with supervisors and managers on a range of human resources topics, including staff development, career progression, role changes, and recognition programs. I lead and direct teams responsible for pre-board security screening operations, overseeing subordinate transportation security officers and personnel engaged in screening passengers, carry-on items, and checked baggage or cargo. My role involves actively contributing to the development and implementation of new policies and procedures by assessing operational workflows and recommending improvements that enhance efficiency, compliance, and overall performance. I play a key role in broader organizational initiatives, including strategic planning, workforce development, and succession planning, and I support the preparation of detailed reports and documentation for TSA leadership and other stakeholders. I promote a strong culture of threat mitigation by modeling and encouraging the continuous development of critical thinking skills among staff to effectively evaluate and respond to dynamic security situations. Additionally, I am responsible for preparing and reviewing shift briefings, checkpoint logs, incident reports, and other communications to ensure alignment with operational and regulatory standards. I also lead the preparation of detailed incident reports for coordination with Law Enforcement Officers (LEOs) and TSA leadership. As a Lead Transportation Security Officer, I exercise full supervisory authority, including assigning work, setting priorities, coaching and developing staff, addressing conduct and performance issues, and initiating disciplinary actions when necessary. I also handled minor employee and passenger concerns informally, promoting a positive and productive work environment, and referred more serious issues to the appropriate supervisor. This experience developed my leadership abilities and gave me a solid foundation in team coordination, communication, and conflict resolution. I fostered positive working relationships with colleagues from diverse backgrounds and suggested improvements to leadership to address workplace challenges and enhance morale. I am proficient in utilizing a range of systems, including Microsoft Office Suite, Airport Information Management Systems, and various internal tools to support efficient operations and continuous improvement.
- Series: 1802 - Grade: F-03
- Hours per week: 40
- Skills
- - Leadership
- - Communication
- - Patience
- - Critical thinking
- - Conflict resolution
Transportation Security Officer
Transportation Security Administration
Portland, OR
07.2023 - Current
- In my role, I regularly collaborated with supervisors and managers on a range of human resources topics, including staff development, career progression, role changes, and recognition programs. I assist in monitoring the flow of passengers through security checkpoints to ensure efficient and orderly processing, utilizing technology to screen hundreds of passengers daily while promoting safe and proper use of all screening equipment. I supported the opening and closing of checkpoint areas, rotated officers for duty, and coordinated breaks and lunches, working collaboratively with fellow leads to ensure adequate coverage. I also address informal employee concerns and direct formal grievances to the relevant management for resolution. With a strong focus on security, I efficiently managed checkpoint operations, implementing screening procedures to ensure that security screening procedures align with TSA objectives and directives, while responding effectively to security breaches and emergencies while applying critical thinking to assess potential threats. In addition, I train and mentor team members, monitoring their progress and representing the team in communication with management to secure necessary resources. I oversee the flow of passengers through screening checkpoints, ensuring efficient operations while promoting the safe and proper use of screening equipment. Additionally, I conducted eligibility interviews, explaining questions in detail to ensure accurate responses, reviewed collected data for completeness, and communicated the results with applicants. I fostered positive working relationships with colleagues from diverse backgrounds and suggested improvements to leadership to address workplace challenges and enhance morale. I am proficient in utilizing a range of systems, including Microsoft Office Suite, Airport Information Management Systems, and various internal tools to support efficient operations and continuous improvement.
- Series: 1802 - Grade: E
- Hours per week: 40
- Skills:
- Certified OJT Coach
- Problem -solving
- Time management
- Communication
Personal Support Worker
State Of Oregon
Gresham, OR
08.2018 - Current
- Provided compassionate care to clients in their home, helping with daily activities such as dressing, bathing, and meal preparation.
- Adept at developing individualized care plans, promoting independence, and built a strong relationship with the clients family to improve patient care.
- Maintained a clean and well-organized environment for client happiness and safety.
- Assisted with transportation needs to school, scheduled appointments, and recreational activities.
- Utilized the proper approach and communication skills in problem-solving to professionally handle any barriers, such as behavioral issues, and speech impairments.
- Observed and report to my supervisor about the client's physical behavior, emotional and cognitive changes.
- Logged daily hours and kept track of timesheets to ensure it's accuracy, while completing and maintain records of communication books and progress notes.
- Hours per week: 10
- Skills:
- Compassion
- Communication
- Problem solving
- Adaptability
- Documentation
Cashier
Washman
Clackamas, OR
08.2020 - 06.2023
- -Assisted customers in selecting specific products and services by identifying their needs, answering questions, and providing knowledgeable recommendations.
- -Promoted and sold car detailing services, car washes, and cleaning packages while explaining service options, benefits, and pricing.
- -Upsold customers to higher-level detailing packages and additional products based on their vehicle needs and preferences.
- -Promoted and enrolled customers in monthly membership subscriptions, explaining the benefits and value of recurring services while recommending additional services and products to increase sales and enhance the overall customer experience.
- -Accepted cash and credit card payments, issued receipts and provided change.
- -Answered customer quests, provided store information and escorted to desired store areas.
- -Assisted in scanning documents and distributing them to the proper people in management.
- -Handled incoming inbound and outbound phone inquires, directed customer calls to appropriate support personal, and improved customer experience.
- -Trained new employees on company policies and procedures, resulting in improved performance and customer satisfaction. Supported team members when assistance was required, and managed customer complaints.
- Hours per week: 30
Cashier
Burgerville
Portland, OR
09.2017 - 06.2020
- -Operated cash register, collected payments and provided accurate change.
- -Adept in serving drive-thru and providing walk-in customers with optimal customer service
- -Ensured daily recovery tasks were completed to keep areas clean and neat for maximum productivity.
- -Trained new employees on company policies and procedures, resulting in improved performance and customer satisfaction. Supported team members when assistance was required, handled miscellaneous tasks as needed to support the team and managed customer complaints.
- Hours per week: 25
Education
Bachelor's degree - undefined
Portland State Univeristy
03.2026
High school diploma or equivalent - undefined
David Douglas High School
06.2019
Relevant work experience
Oasis Of Praise, Volunteer, Portland, OR, 2012-01, Present, Volunteered to help with special events and programs by checking in participants and giving directions. Sorted and distributed canned goods and produce to disadvantaged families., Organized volunteer schedules and assignments to maximize efficiency and program effectiveness. Planned fund raisers to support volunteer initiatives., Hours per week: 2
Timeline
Lead Transportation Security Officer
Transportation Security Administration
07.2023 - Current
Transportation Security Officer
Transportation Security Administration
07.2023 - Current
Cashier
Washman
08.2020 - 06.2023
Personal Support Worker
State Of Oregon
08.2018 - Current
Cashier
Burgerville
09.2017 - 06.2020
High school diploma or equivalent - undefined
David Douglas High School
Bachelor's degree - undefined
Portland State Univeristy