Motivated and organized graduate student who is able to balance two jobs while maintaining high grades. 8 years of customer service experience with a proven dedication to fulfilling an individual's needs before they are expressed. Collaborative and adaptive in fast-paced environments while upholding professionalism and promoting positive experiences for all. Knowledgeable in various areas of hospitality and community engagement with a focus on both interpersonal and organization growth.
Work History
Hostess/To-Go Server
No Frill Bar and Grill
2022 - Current
Greet and acknowledge guests and seat patrons by escorting them to assigned tables, communicate delays and offer additional services
Present menus, present personal dining experiences, accept and organize reservations
Prepare seating assignments and dining room prior to service by cleaning and clothing tables, setting decorations, service plates, and utensils.
Take customer orders over the phone and online
Quality assurance of customer orders
Restock products at the end of the night
Graduate Assistant
Old Dominion University Research
2024 - Current
Supports teachers by preparing materials, setting up equipment, and organizing supplies
Supervise children and participated with children in activities
Encourage students to take an active role in their own learning process
Contribute to positive, educational setting by delivering gentle discipline and promoting student success
Routinely check to ensure that students aid materials (i.e. hearing aids, cochlear implants) are properly working
Nanny
Personal Family Hire
2021 - 2023
Administer one-on-one care to meet the physical, emotional, social, and intellectual needs of the child
Cashier/Sales Associate
Lilley Farms
2016 - 2022
Received payment and issued receipts, refunds, credits, or change due to customers
Assisted customers by providing information and resolving their complaints as well as answered customers' questions and provided information
Provided knowledge of products and services
Resident Advisor
James Madison University Office of Residence Life
2019 - 2022
Enforced rules and regulations to ensure the smooth and orderly operations of dormitory procedures
Mediated interpersonal problems between residents
Communicated with other staff members to resolve problems with individual residents.
Created a safe and welcoming community for students
Planned unique program's and events that fostered learning and growth within the residential community
Wrote reports on student interactions and engagement (positive and negative) and provided support and mediation when necessary
Student Assistant
James Madison University Office of Residence Life
2021 - 2022
Answered phone calls, emails, and a live online chat room quickly and proficiently as well as organized paperwork and helped on other tasks when needed
Hostess/Barback
Jack Browns' Beer and Burger Joint
2023 - 2023
Assist the bartender with restocking drinks, taking out trash, washing cups, keeping the bar and behind the bar clean
Greet guests and seat patrons, remove trash and dining ware from tables, clean tables
Education
Master of Science - Speech-Language Pathology
Old Dominion University
Norfolk, VA
08-2025
Bachelors of Arts - Communication Sciences and Disorders
James Madison University
Harrisonburg, VA
05-2022
Skills
Hard worker
Good listener
Creative
Punctual
Flexible
Diligent
Great communicator
Able to work well alone and with a team
Pays attention to details
Career Education Goals
I aspire to graduate from Old Dominion University in the Spring of 2025 with a Masters in Communication Sciences and Disorders. Following this, I hope to work as a Speech-Language Pathologist with children, specifically young children that are in need of receiving early intervention services. After several years of work experience I hope to become a travel SLP.
Leadership Experience
National Member of NSSLHA
Founding member of the AntiSocial Social Club at James Madison University
Founding member of a task force used to identify issues among James Madison University's on-campus housing program
Member of the Glamour Gals and Friend of Rachel clubs
Part of the intramural soccer team
CSD 200 TA
Timeline
Hostess/To-Go Server
No Frill Bar and Grill
2022 - Current
Graduate Assistant
Old Dominion University Research
2024 - Current
Nanny
Personal Family Hire
2021 - 2023
Cashier/Sales Associate
Lilley Farms
2016 - 2022
Resident Advisor
James Madison University Office of Residence Life
2019 - 2022
Student Assistant
James Madison University Office of Residence Life
2021 - 2022
Hostess/Barback
Jack Browns' Beer and Burger Joint
2023 - 2023
Master of Science - Speech-Language Pathology
Old Dominion University
Bachelors of Arts - Communication Sciences and Disorders
Bartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay MarinaBartender Shift Manager at Bullet Bar, The Other Bar, The Mill Wheel Tavern, Johnnys Bar and Grill, Moonlight Bay Marina