Kyra Jones-Davis
Norman,US
Summary
Customer Service Manager (CSM) with 5+ years experience. I'm a very hard worker but I still keep things light-hearted and enjoyable for my team and our clients! I'm always willing to learn and try new things. I'm outgoing, bright, and a great team player
Overview
8
8
years of professional experience
Work History
Payroll Manager
Performance Framing
Norman
05.2018 - Current
- Make sure employee hours are properly accounted for
- In charge of market and business development activities, which includes identifying and pursuing new potential client service opportunities.
Baker
Self (Sweet Keeks Bakery Treats)
Norman, OK
04.2018 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Customer Service Manager
Landers Chevrolet of Norman
Norman
06.2018 - 09.2023
- Oversee 25 employees and keep track of their performance in order to boost productivity
- Meet with salespeople and team leaders to discuss how to communicate goals, increase revenue, and improve promotional strategies
- Follow up on client inquiries until they are resolved.
Sales Associate
Dillard's
Norman
05.2016 - 05.2018
- Keep track of store specials, payment policies, and security procedures
- Consistently hit sales metrics and monthly/quarterly quotas
- Exceed customer expectations at every turn.
Education
Associate of Arts - Culinary
Francis Tuttle Technology Center - Rockwell Campus
Oklahoma City, OK05.2018
High School Diploma -
Norman North High School
Norman, OK05.2016
Skills
Customer Satisfaction
Research and Due Diligence
Team Leadership
Creating a team-based, positive culture
Multi-Task Management
Sales
Customer-focused
Microsoft Office
Affiliations
Big Brothers Big Sisters, Volunteer, 01/19, Present
Timeline
Customer Service Manager
Landers Chevrolet of Norman
06.2018 - 09.2023
Payroll Manager
Performance Framing
05.2018 - Current
Baker
Self (Sweet Keeks Bakery Treats)
04.2018 - Current
Sales Associate
Dillard's
05.2016 - 05.2018
Associate of Arts - Culinary
Francis Tuttle Technology Center - Rockwell Campus
High School Diploma -
Norman North High School