Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyra Lovin

Columbus,OH

Summary

Hardworking, goal oriented, and conscientious leader focusing on customer satisfaction with a desire for consistency. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Doordash
Columbus, OH
04.2022 - Current
  • Deliver a variety of food to different addresses
  • Ensures accurate and prompt deliveries by communicating with customers via phone calls and text messages
  • Clarifies order expectations to assure absolute customer satisfaction

Seasonal Food and Beverage Expert

Target
New Albany, OH
10.2023 - 02.2024
  • Assist customers on the sales floor by locating items, answering questions, and directing any further questions/requests to the appropriate departments
  • Execute food and beverage tasks including food deliveries, replenishment, pulls, stocking, zoning, instocks routines, data accuracy, culling, rotation and back stock
  • Provide attentive service and a positive shopping experience that meets the needs of the guest
  • Merchandising to ensure customer satisfaction and safety via food safety, seasonality, and guest perception

Customer Experience Manager

Michael's
Dublin, OH
06.2023 - 12.2023
  • Address and rectify customer service related interactions/issues in a prompt and satisfactory manner
  • Plan, lead and prepare materials for all-ages art classes as regulated by company programs
  • Lead omnichannel sales by facilitating packing and picking of in-store pickup, ship from store and curbside to achieve fulfillment goals
  • Hire, train, observe, and coach the customer experience team to achieve and maintain top tier customer service
  • Build performance plans with the management team to ensure the execution of in-store processes and sales goals.

Key Holder

Pet People
Powell, OH
05.2020 - 04.2022
  • Ensure that each customer receives outstanding service by providing solid product knowledge
  • Execute opening and closing procedures as well was as maintaining cleanliness throughout the store and stock areas
  • Assist in processing shipments, and display accuracy and efficiency in organization, planning, inventory control and data entry
  • Consistently lift between 5-50 lbs during shipments, stocking, curbside pickup and home deliveries
  • Handle customer service related issues as they arise and communicate with management.

Commission Sales Associate

Lion's Den
Columbus, OH
06.2018 - 06.2020
  • Accurately and efficiently use the POS system and utilize cash wrap to boost sales
  • Motivated to create a comprehensive product knowledge guide to aid current employees and new hires
  • Routinely keep up to date on products and sales trends to strengthen store sales goals and increase commission
  • Visualize and execute floor sets and displays for upcoming sales, events and holidays
  • Demonstrate thorough knowledge of tobacco products, CBD and supplements in order to strengthen cash wrap sales and comply with state and local laws.

Education

Diploma -

Davidson High School
06.2016

Skills

  • Critical Thinking
  • Customer Service
  • Attention to Detail
  • Dependable and Responsible
  • Self-Directed
  • Troubleshooting
  • Teamwork and Collaboration
  • Friendly, Positive Attitude

References

References available upon request.

Timeline

Seasonal Food and Beverage Expert

Target
10.2023 - 02.2024

Customer Experience Manager

Michael's
06.2023 - 12.2023

Delivery Driver

Doordash
04.2022 - Current

Key Holder

Pet People
05.2020 - 04.2022

Commission Sales Associate

Lion's Den
06.2018 - 06.2020

Diploma -

Davidson High School

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Kyra Lovin