Hi, I’m
Kyra Mahdi
Austin,Texas
Summary
Dynamic General Manager with a proven track record at The Perch, excelling in operations management and team building. Successfully implemented strategies that boosted sales and fostered a positive work environment. Skilled in problem resolution and staff training, cultivating strong relationships with clients and ensuring exceptional service standards.
Overview
3
years of professional experience
Work History
The Perch
General Manager
09.2024 - Current
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
The Grove Wine Bar And Kitchen
Bar Manager
11.2022 - 09.2024
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
Esscofier Culinary ArtsAustin, TX
Associate Hospitality Food And Beverage from Culinary
06.2023
Texas Southern UniversityHouston, TX
PsyD from Psychology
05.2023
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Staff management
Timeline
General Manager
The Perch
09.2024 - Current
Bar Manager
The Grove Wine Bar And Kitchen
11.2022 - 09.2024
Esscofier Culinary Arts
Associate Hospitality Food And Beverage from Culinary
Texas Southern University
PsyD from Psychology
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