Kyra Brown
Columbia,SC
Summary
Dynamic professional skilled in application processing and policy interpretation. Proven track record of reducing errors in eligibility decisions through meticulous attention to detail. Adept at resolving client inquiries with empathy, enhancing customer satisfaction and loyalty. Strong problem-solving abilities complemented by excellent telephone etiquette and customer service skills.
Overview
12
12
years of professional experience
Work History
Medicaid Eligibility Specialist
TEKsystems
06.2024 - 04.2026
- Evaluated Medicaid applications for eligibility, ensuring compliance with state regulations.
- Assisted clients in understanding Medicaid benefits and application processes.
- Conducted follow-ups on pending applications to expedite resolution and approval.
- Maintained accurate records of client interactions and application statuses in internal systems.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
Customer Service Representative
Aetna, a CVS Health
Jacksonville, FL
04.2022 - 05.2023
- Resolved member inquiries efficiently, ensuring high satisfaction levels and timely resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved member complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to member questions in reference to their dental insurance.
Bank Teller
TD Bank
Lexington, SC
05.2021 - 04.2022
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and provided tailored solutions to meet financial needs.
- Maintained cash drawer integrity through diligent balancing and discrepancy resolution.
- Trained new tellers on operational procedures, enhancing team performance and service quality.
Waitress/Cashier
Lizards Thicket
Columbia, SC
04.2014 - 05.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled customer feedback promptly, resolving issues to maintain positive dining atmosphere.
- Used cash registers and credit card machines to cash out customers.
Education
Associate in Diagnostic Medical Sonography - Sonography
Southeastern College
Columbia, SC2023
Associate of Arts -
Midlands Technical College
West Columbia, SC2019
Skills
- Application processing
- Eligibility determination
- Policy interpretation
- Medicaid
- Customer service
- Problem-solving
- Attention to detail
- Telephone etiquette
- Data Entry
Timeline
Medicaid Eligibility Specialist
TEKsystems
06.2024 - 04.2026
Customer Service Representative
Aetna, a CVS Health
04.2022 - 05.2023
Bank Teller
TD Bank
05.2021 - 04.2022
Waitress/Cashier
Lizards Thicket
04.2014 - 05.2020
Associate in Diagnostic Medical Sonography - Sonography
Southeastern College
Associate of Arts -
Midlands Technical College