Kyra Moses
Bogalusa,LA
Summary
Customer Service Supervisory with 5+ years of experience adept at enhancing customer satisfaction and optimizing service operations through the strategic use of CRM software,including Salesforce and Zendesk,Possess a proven track record supervisory roles. Eager innovating strategies to shape the future success of forward thinking companies.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Guest Worldwide
08.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed and updated all necessary changes to salesforce
Customer Service Representative
Everise
12.2020 - 06.2022
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer request via phone, support, email,support or live chat when needed.
- Document customer correspondence in CRM track, request, problem and solution
Customer Service Representative
Maxium Healthcare
09.2022 - 10.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
Varnado High School
Angie, LA05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technical Support
- Supervisory Experience
- Efficient and Detailed-Oriented
- Sales
Timeline
Customer Service Representative
Maxium Healthcare
09.2022 - 10.2024
Customer Service Representative
Everise
12.2020 - 06.2022
Customer Service Representative
Guest Worldwide
08.2019 - 10.2020
High School Diploma -
Varnado High School
Similar Profiles
Alicia HurtAlicia Hurt
Senior Customer Service Representative Team lead at Guest WorldwideSenior Customer Service Representative Team lead at Guest Worldwide
ZAHID AHMEDZAHID AHMED
ETL Consultant at Guest Worldwide SyscoETL Consultant at Guest Worldwide Sysco
Elizabeth BrewerElizabeth Brewer
Dental Assistant at Guest, Guest & Guest DentistryDental Assistant at Guest, Guest & Guest Dentistry