Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra Moses

Bogalusa

Summary

Customer service representative with over 5 years of experience in customer relations. Expertise in maintaining high levels of customer satisfaction and driving organizational success. Demonstrated ability to build strong client relationships and consistently exceed production targets.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Remote
11.2023 - 01.2025
  • Managed inbound communications through calls, video interactions, and chat platforms to address customer concerns about diverse service options.

Customer Service Representative

Capitol Bridge
Bogalusa
01.2022 - 06.2023
  • Handle inbound calls from consumers requesting changes to health insurance coverage through employers for themselves and/or family members

Customer Service Representative

Capgemini
El Paso
08.2020 - 10.2021
  • Assisted consumers, pharmacies, and medical offices with medication and insurance requests.
    Answered inquiries regarding insurance coverage, costs, copays, and affordability.
    Addressed requests concerning quantities of various medications.
    Facilitated effective communication between consumers and healthcare providers to resolve issues.

Education

High School Diploma -

Varanado High School
05-2020

Skills

  • Customer service
  • Insurance expertise
  • Healthcare communication
  • Call management
  • Problem solving
  • Active listening
  • Team collaboration

Timeline

Customer Service Representative

Remote
11.2023 - 01.2025

Customer Service Representative

Capitol Bridge
01.2022 - 06.2023

Customer Service Representative

Capgemini
08.2020 - 10.2021

High School Diploma -

Varanado High School

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