Kyra Pyles
District Heights,MD
Summary
Polite and accommodating customer service associate bringing 3 years of experience in hospitality settings. Sincere and helpful when working with guests, families to promote satisfaction. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Associate
TopGolf
01.2022 - Current
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Processed payments for guest and other services rendered.
- Greeted guests upon arrival and checked them in to their accommodations.
- Ensured that all guest inquiries were answered promptly and accurately.
- Maintained a neat, clean and organized front desk area at all times.
Team Member
Dunkin' Donuts Franchising
08.2023 - 12.2023
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained a clean and organized work area throughout shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Planned product displays to increase sales.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
Education
Bachelor of Science - Biology
University of Maryland Eastern Shore
05-2027
Associate of Applied Science - Diagnostic Medical Sonography
Howard Community College
Columbia, MD05-2025
Phlebotomy Certification
Dynamic Phlebotomy & CPR
Marlow Heights, MD02.2024
High School Diploma -
Suitland High School
District Heights, MD05-2023
Skills
- Patience and composure
- Greeting and directing
- Reservation Management
- Professional Appearance
- Guest Registration
- Cash handling experience
- Check-in and Check-out Procedures
- Customer Service
- Flexible Schedule
- Specimen handling
- Sample and specimen collection
- Patient Care
- Order of draw
- Venipuncture
- Data Entry
- Medical terminology knowledge
Certification
NPCE Phlebotomy Tech certification
Timeline
Team Member
Dunkin' Donuts Franchising
08.2023 - 12.2023
Guest Service Associate
TopGolf
01.2022 - Current
Bachelor of Science - Biology
University of Maryland Eastern Shore
Associate of Applied Science - Diagnostic Medical Sonography
Howard Community College
Phlebotomy Certification
Dynamic Phlebotomy & CPR
High School Diploma -
Suitland High School