Kyra Sampson
Dallas,TX
Summary
Efficient, exact, and dedicated to completing tasks on time and precisely. Able to collaborate well with colleagues to manage data effectively. Competent in data organizing, workplace renovation, and document digitization for increased efficiency.
Overview
3
3
years of professional experience
Work History
Application Processor
Public Sector Commission
09.2022 - Current
- Supported cross-functional teams during peak periods, demonstrating adaptability and strong communication skills.
- Reduced errors in submitted passport applications through thorough review processes and attention to detail.
- Managed and organized documents for data entry tasks.
- Handled confidential applicant information with discretion and adherence to privacy regulations.
- Consistently met or exceeded processing deadlines, effectively managing high volume of incoming applications daily.
- Participate in specialty functions of all aspects of mailroom.
- Trained new team members on application data processing procedures, ensuring consistent performance standards.
- Checked loan applications and supporting documentation for completeness and accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Walmart
03.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX06.2021
Skills
- Accuracy and Precision
- Fast Learner
- Data Review and Verification
- Microsoft Office
- Data Entry
- Document Scanning
- Staff Training
- Database Management
- Administrative Support
- Banking knowledge
- Problem-solving abilities
- Customer Service
- Problem Resolution
- Call center experience (2-years)
Additional Information
Here's a little about myself!
I love to draw, i have a passion for reading books, I play the viola and the cello, i love watching movies and shows, i definitely love to cook, i have a cat and a dog love them whole heartedly.
Timeline
Application Processor
Public Sector Commission
09.2022 - Current
Customer Service Representative
Walmart
03.2021 - 07.2022
High School Diploma -
South Oak Cliff High School
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