Kyra Squier
Golden,CO
Overview
2
2
years of professional experience
Work History
Customer Support II and Ski Sales
Powder7
07.2022 - Current
- Connect with customers through tickets, emails, phone calls, and in person.
- Recommending customers gear based on their needs, budget, skills, and preferences.
- Resolve customer's order issues, exchanges, returns and warranties.
- Well-versed in the latest ski gear, brands, and trends.
- Competent using Powder7's backend management system, Shopify management, Shipstation, order queues and inventory system.
- Diagnose and report issues with the website and recommend solutions.
- Research, test and write informative reviews on products; skis, clothing, beacons, and more.
- Aid Customer Support I team members in customer solutions, management systems and more.
Server
Alamo Drafthouse
04.2023 - 08.2023
- Assist 50 to 200 customers daily.
- Quickly use restaurant POS system.
- Strong multitasking skills, managing many customers without compromising service.
- Maintain clean and organized dining seating areas as well as kitchen.
- Coordinated with kitchen staff to ensure timely delivery of orders.
- Flexible team member, willing to help where ever assistance is needed.
Production Technician
Ride Wrap
01.2022 - 07.2022
- Attention to detail, prepared and organized 200 - 500 orders and shipments per week
- Operated Roland printers for made to order bike frame protection kits
- Assembled product, packaging, and shipment labels
- Customer service, adjusted, returned or canceled customer orders
- Packaged up products and conducted quality inspection
- Submitted feedback to the design team to change and fix tailored products.
Education
Bachelor of Science - Electrical Engineering
Colorado School of Mines
Golden, Colorado05.2021
Skills
- Programming Skills: C, C, Python, Javascript, HTML, CSS, React, SQL
- Technical Application Skills: Eagle, LT-Spice, P-Spice, Labview, Matlab, mySQL
- Application Skills: Microsoft Office Applications, Excel, Shopify, Gorgias, Shipstation, Restaurant POS
- Personal Skills: Adaptable, Curious, Team-Player, Effective communicator, Self-motivated, Quick to build relationships
Hobbies and Interests
Mountain Biking, Skiing, Pottery, Knitting, DIY project, Traveling.
Timeline
Server
Alamo Drafthouse
04.2023 - 08.2023
Customer Support II and Ski Sales
Powder7
07.2022 - Current
Production Technician
Ride Wrap
01.2022 - 07.2022
Bachelor of Science - Electrical Engineering
Colorado School of Mines