Cherie Smith
Novant Health Child and Adolsecent Psychiatry
Winston-Salem,NC
8
years of professional experience
Experienced administrative professional with a strong background in communication and operational efficiency. Skilled in coordinating busy office environments while maintaining a high standard of professionalism. Highly dependable and adaptable, consistently contributing to a positive workplace culture and fostering collaboration among team members.
Work History
Patient Services Coordinator Lead
7 Months- Coordinated communication between families and healthcare providers to support the development of thorough patient care plans.
- Conducted daily cash drawer reconciliation to ensure financial accuracy.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided comprehensive administrative support to physicians, nurses, and other healthcare personnel to facilitate operational effectiveness.
Patient Service Coordinator IV
11 Months- Reviewed insurance information to verify coverage for referrals.
- Facilitated patient appointment coordination and follow-up processes to optimize healthcare delivery.
- Developed and maintained comprehensive patient records to ensure compliance with healthcare regulations.
- Facilitated accurate data entry of referral information into electronic health record systems.
Clerical Supervisor
1 Year- Supervised daily clerical operations, ensuring timely completion of tasks and adherence to quality standards.
- Guided staff in implementing best practices for patient record management, office procedures, and software systems.
- Implemented process improvements to enhance administrative efficiency.
- Collaborated with medical staff to address patient inquiries and resolve issues promptly.
Patient Services Coordinator
5 Years 10 Months- Communicated with healthcare providers regarding authorization requirements and status updates.
- Collaborated with insurance companies to resolve authorization issues, enhancing overall service delivery.
- Monitored changes in insurance policies affecting prior authorization processes.
- Coordinated with departments to gather necessary information for prior authorization, streamlining approval process.
- Reviewed prior authorization requests for accuracy and completeness, facilitating timely approvals.
Education
Bachelor of Science - Business Administration
Skills
Digital Literacy
Detail Orientation
Time Management
Planning & Organization
Team Collaboration
Interpersonal Communication
Administration
Timeline
Patient Services Coordinator Lead
Novant Health Child and Adolsecent Psychiatry
07.2025 - 02.2026Read More
Patient Service Coordinator IV
Novant Health Spine Specialists
08.2024 - 07.2025Read More
Clerical Supervisor
Novant Health Huntersville Pediatrics
08.2023 - 08.2024Read More
Patient Services Coordinator
Novant Health Orthopedics and Sports Medicine
10.2017 - 08.2023Read More
High Point University
Bachelor of Science from Business Administration
Read More