Kasei Dorozinsky
Summary
Dynamic Patient Support Coordinator excelling in customer service and adept in medical terminology and software systems. Proven ablity to manage high call volumes while resolving intricate issues. Skilled in multitasking contributing to efficient revenue cycle operations.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
CU Medicine
04.2023 - Current
- Managed the flow of inbound and outbound calls from patients, hospitals, attorneys and insurance companies sufficiently, meeting call volume metrics
- Resolved, customer complaints, questions and issues promptly and empathetically
- Demonstrated working knowledge of medical terminology, insurance explanation of benefits and patient’s medical bills
CU Medicine Revenue Apprentice
CU Medicine
02.2023 - 04.2023
- Obtained skills of internal and external software programs used by CU Medicine
- Demonstrated proficiency in all Microsoft Office applications
- Enhanced knowledge of the revenue cycle for successful operations
- Nationally Registered Apprentice
Apparel Team Lead
Cabela’s
05.2022 - 02.2023
- Supervised 10 team members across kids women’s and men’s apparel along with rainwear and hunting apparel departments
- Led my team in daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored new staff on product knowledge and customer service techniques.
- Collaborated with management to implement sales strategies that improved store performance.
Customer Service Team Lead
Cabela's
02.2021 - 05.2022
- Onboarded and mentored 12 Team Members with 1 team member receiving an internal promotion within their first year with the company
- Supervised 13 Team Members across the Customer Service desk and Front end of the store.
- Organized daily and weekly break schedules for Team Members
- Balanced tills every morning and closed tills at night
Assistant Manager
SportClips
03.2020 - 01.2021
- Coordinated team efforts to enhance operational efficiency and services
- Streamlined inventory processes, reducing discrepancies in stock levels.
- Analyzed customer feedback to identify areas for service enhancement and staff training.
- Regionally recognized for contributing to company sales goals for hair products, add-on services and supporting company culture.
Kitchen Manager
Cherry Creek School District
08.2019 - 03.2020
- Oversaw daily kitchen operations, ensuring adherence to food safety regulations and quality standards.
- Managed inventory control, minimizing waste through effective stock rotation and ordering procedures.
- Trained and mentored kitchen staff on proper cooking techniques and safety protocols.
Lead Caterer
Mile High Catering
10.2018 - 07.2019
- Oversaw catering operations for large-scale events, ensuring seamless execution and client satisfaction.
- Trained and mentored junior catering staff, enhancing team performance and service quality.
- Developed menu options in collaboration with clients, aligning offerings with event themes and dietary needs.
- Managed inventory levels and ordered supplies, optimizing cost efficiency while maintaining quality standards.
Assistant Manager
SportClips
08.2017 - 09.2018
- Promoted from Lead stylist to Assistant manager
- Nominated for National Huddle Awards - MVP in the district of Mesa, Arizona
Education
License - Cosmetology
Aveda Institute
Tempe, AZAssociate of Arts -
Chandler Gilbert Community College
Chandler, AZSkills
- Customer service
- Leadership skills
- Data entry and literacy
- Digital literacy
- Emotional intelligence
- Coaching and training
- Medical terminology
- UKG Workforce, IDX
- Task prioritization
- Curiosity and continuous learning
Timeline
Patient Services Coordinator
CU Medicine
04.2023 - Current
CU Medicine Revenue Apprentice
CU Medicine
02.2023 - 04.2023
Apparel Team Lead
Cabela’s
05.2022 - 02.2023
Customer Service Team Lead
Cabela's
02.2021 - 05.2022
Assistant Manager
SportClips
03.2020 - 01.2021
Kitchen Manager
Cherry Creek School District
08.2019 - 03.2020
Lead Caterer
Mile High Catering
10.2018 - 07.2019
Assistant Manager
SportClips
08.2017 - 09.2018
License - Cosmetology
Aveda Institute
Associate of Arts -
Chandler Gilbert Community College