Brittany Lawrence

Managed patient access processes including insurance verification, prior authorizations, scheduling, pre-registration, and order processing to optimize reimbursement accuracy and decrease claim rejections. Served as a liaison between physician offices and clinical testing facilities, maintaining comprehensive records, monitoring performance metrics, and delivering exceptional customer service in a fast-paced healthcare environment.

Skills

•  Medifax/Ahiqa
•  Epic
•  Powerchart/First Net
•  Excel
•  Word
•  Eclipsys
•  Payeezy
•  Customer Service
•  You Already Have Many Transferable Skills:
•  Patient/Client Communication
•  Scheduling
•  Airport/Private Aviation Customer Support
•  Handling Sensitive Information
•  Multitasking
•  Insurance Or Registration Familiarity
•  Problem Solving Under Pressure
•  Insurance Verification
•  Prior Authorization
•  Patient Registration
•  Scheduling Coordination
•  Medical Front Desk
•  Emr/Ehr Systems
•  Customer Service
•  Data Entry

• Train new employees in customer service
• Created training manuals targeted at resolving even the most difficult patient issues.
• Interact with government entity’s to obtain proper authorization for medical care.
• Supported staff at different medical practices as needed.
• Understand, and implement CHKD’s policies and procedures: train and ensure personnel understand and enforce procedures
• Maintain daily reports, audit patient accounts and petty cash.
• Assist supervisor with day to day operations.
• Monitors work flow, and provide support and guidance to coworkers and physicians as needed.
• Developed new filing and organizational practices to enhance integration

• Scheduled and confirmed patient diagnostic appointments, medical procedures, and consultations.
• Ensured physician productivity by maintain professional calendars, scheduled patients appointments, physician consultations, professional meetings, conferences, and travel.
• Represent physician by screening incoming telephone calls, transcription dictation, preparing medical reports and summaries, patient history, arranging referrals to other health care providers.
• Obtained proper authorization from insurance companies for procedures as well as disputing denials.
• Ordered supplies and daily accounting balancing for office and assisting office manager in daily needs.

• Provided exceptional customer service and quality assurance at front desk by arranging customer travel such as hotel accommodations, automotive rental accommodations, catering requests, entertainment and dining request
• Track aircraft arrivals and departures, and assured prompt line service to customers.
• Supervised, trained and motivated customer service and line service staff
• Quickly and effectively solved customer challenges
• Maintained daily reports and delegated correction procedures as necessary
• Observed all safety and environmental requirements mandated by the FAA, and general housekeeping rules and policies
• Assisted in the preventative maintenance (daily checks), cleanliness and proper storage of all aircraft FBO ground support.
• Knowledge of Aviation and ground base radio systems
• Provided and maintained security according to TSA guidelines on the General Aviation ramp and adjoining areas