Kyrah England
Madera,CA
Summary
Motivated and committed to contributing experience in food handling and customer engagement. Known for maintaining cleanliness and efficiency in fast-paced environments. Ready to show skills to support team success and focusing on customer satisfaction, is a main priority to me.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crew Team Member
Cold Stone
02.2024 - Current
- Prepared and served ice cream creations while ensuring adherence to food safety standards.
- Collaborated with team members to enhance customer service and maintain a positive dining environment.
- Operated point-of-sale system for accurate order processing and cash handling.
- Trained new crew members on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of work area, contributing to overall store efficiency.
- Operated register to process payments and collect cash payment for order totals.
Restaurant Hostess
Huckleberry Cafe
03.2020 - 03.2023
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen staff to coordinate timely service for high-volume periods.
- Trained new hosts on customer service standards and operational procedures.
- Bus tables periodically.
- Answer phones, and take pick-up orders.
Drive-Thru Cashier
McDonald's
12.2017 - 02.2020
- Operated cash register, processed transactions, and maintained accurate cash drawer balance.
- Provided exceptional customer service, ensuring satisfaction during high-volume drive-thru hours.
- Store opener/prep for breakfast and lunch shift.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Managed order accuracy by verifying items against receipts before handing to customers.
Crew Leader (PIC)
Me-n-eds Pizzeria
11.2015 - 12.2017
- My duties include but are not limited to closing, balance registers, money drops, cleaning up dining and kitchen area.
- Lock up store for closing.
- Taking phone orders, dine-in orders, submitting refunds when needed, followed by preparing orders for baking.
- In charge of on the clock crew members to take rest/meal breaks to make sure hours aren't lapsed into overtime.
Private Nanny
Kristen Koekkoek
08.2013 - 07.2014
- School after-care for 3-4 children.
- Organized educational activities for learning and engagement to individual needs.
- Managed household tasks including meal preparation and laundry while ensuring a clean environment.
- Communicated effectively with parents regarding children's progress and daily activities.
Education
High School Diploma -
Clovis High
Clovis, CASkills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Food handling
- Telephone etiquette
- Initiative and Self-motivation
- Dependable and a team player
- Balance registers
Certification
- Certificate of completion, Child Development & Education - 2016
- Fresno County of Education Certificate - 2016
- Food Handler Certification - Current
Timeline
Crew Team Member
Cold Stone
02.2024 - Current
Restaurant Hostess
Huckleberry Cafe
03.2020 - 03.2023
Drive-Thru Cashier
McDonald's
12.2017 - 02.2020
Crew Leader (PIC)
Me-n-eds Pizzeria
11.2015 - 12.2017
Private Nanny
Kristen Koekkoek
08.2013 - 07.2014
High School Diploma -
Clovis High