Ky’Rale Neal
Louisville,KY
Summary
I would love the opportunity to obtain a position in a medical people oriented organization, where I can use both my medical skills and experience to achieve company goals and expectations.
Overview
10
10
years of professional experience
Work History
Assistant Director
Manslick Learning Academy
Louisville, KY
03.2019 - Current
- Developed and managed a team of 6 employees to ensure efficient operations of the organization.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
Customer Service Representative
Louisville Gas And Electric
Louisville, KY
01.2017 - 07.2019
- Answered customer inquiries and provided accurate information regarding electrical and moving services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Housekeeper
Facilities Management Services Inc.
Louisville, KY
05.2014 - 02.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
Activities Assistant Volunteer
Christian Care Health Center (west)
Louisville, KY
06.2014 - 07.2015
- Assisted in the planning and implementation of recreational activities for elderly residents.
- Organized and scheduled events to encourage socialization among participants.
- Provided companionship to residents by participating in various activities with them.
- Performed clerical tasks such as filing, photocopying, data entry.
- Helped maintain a safe environment for residents during activities.
- Assisted in setting up equipment for games or other leisure activities.
- Assisted staff members in creating activity plans tailored to individual resident needs.
Education
Associate of Science - Medical Assisting
Daymar College
Louisville, KY06-2012
Skills
- Strategic Planning
- Early Childhood Education
- Facility Maintenance
- Front Office Management
- Health and safety compliance
- First Aid Training
- Anatomy and physiology
- Safety Protocols
- Problem-solving abilities
- Adaptability and Flexibility
- Decision-Making
Timeline
Assistant Director
Manslick Learning Academy
03.2019 - Current
Customer Service Representative
Louisville Gas And Electric
01.2017 - 07.2019
Activities Assistant Volunteer
Christian Care Health Center (west)
06.2014 - 07.2015
Housekeeper
Facilities Management Services Inc.
05.2014 - 02.2016
Associate of Science - Medical Assisting
Daymar College