KYRA K. SMITH
Vestal,NY
Work Preference
Summary
Professional with substantial experience in medical coordination, skilled in managing patient care and healthcare logistics. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Adept at handling complex schedules, coordinating multidisciplinary teams, and ensuring compliance with healthcare regulations. Known for reliability and effective communication, fostering cohesive and efficient work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Coordinator
Community Options, Inc
Binghamton, NY
09.2025 - Current
- Oversaw scheduling and delivery of medical services, promoting timely healthcare for 12 residents who reside in IRAs.
- Ensured accurate medication administration to uphold patient safety and adherence to treatment plans.
- Recorded patient reactions to medications and promptly reporting concerns.
- Nurtured and managed relationships with residents, ensuring their needs and concerns were addressed.
- Acted as a medical liaison between the RN, healthcare providers, and the residents.
- Cultivated a supportive environment ensuring residents felt secure and at ease attending healthcare appointments and adhering to medication schedules.
- Maintained positive relationships between patients and healthcare providers through effective communication and empathetic understanding of individual needs.
- Developed education materials for patients on various health topics to improve their overall understanding of conditions or treatments involved in their care plan.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings
- Enhanced patient education on medication purposes and side effects, promoting better health outcomes.
- Maintained a clean and safe medication carts, preventing potential medication cross-contamination.
Medical Assistant
Vestal Eye Care Associates
Vestal, NY
09.2018 - 05.2019
- Streamlined operations of a small medical eye office by supporting two optometrists with essential routine tasks.
- Transcribed for both Optometrists during patient exams.
- Facilitated patient greetings and escorted individuals to examination or testing areas while ensuring HIPAA compliance.
- Documented patient results from OCT Optomap visual field tests and autorefractor machines with precision.
- Performed detailed assessments of visual acuity, color vision, and depth perception, in addition to monitoring blood pressure for all patients.
- Kept accurate and detailed patient digital files including medications and medical history.
- Ensured cleanliness and functionality of all patient rooms and equipment to support optimal healthcare delivery.
- Educated patients on proper contact lens usage, emphasizing hygiene practices and insertion/removal techniques.
- Managed patient contact ordering processes to ensure timely communication.
Caregiver (Personal)
Home Caregiver
Scranton, PA & Vestal, NY
06.2014 - 02.2016
- Oversaw daily hygiene practices to promote well-being.
- Coordinated meal preparation to ensure proper nutrition.
- Managed medication schedules for optimal health.
- Organized transportation logistics for medical appointments.
Neurofeedback Technician
Chattanooga BrainCore Therapy
Chattanooga, TN
07.2013 - 05.2014
- Assisted in evaluating and treating diverse neurological disorders, including ADHD, autism, anxiety, depression, substance addictions, and migraines.
- Educated, planned, and administered a range of treatments and therapeutic exercise programs involving “Audio-Visual Entrainment”.
- Facilitated planning of customized treatment programs aimed at restoring and enhancing neurological function while alleviating pain and preventing disability.
- Executed electroencephalography (EEG) assessments to initiate BrainCore therapy protocols.
- Monitored patient progress in response to therapy, recorded treatment responses in patients' charts, and assisted in documenting changes in patient conditions.
- Implemented tailored treatment plans for patients ranging from 5 to 85 years, ensuring alignment with predetermined health goals.
- Collected and documented comprehensive client medical histories, including drug history, complaints, and allergies.
- Cultivated positive interactions with patients, families, and healthcare professionals to enhance the overall experience and well-being of individuals in care settings.
- Compiled and tracked outstanding balances owed to the company and prepared billing correspondence.
- Addressed physical, emotional, and developmental needs of patients with sensitivity and care.
- Designed and implemented strategic social media campaigns to effectively market initiatives and broaden audience reach.
- Managed planning and execution of in-house seminars, including creation of all relevant documents and communication materials.
Front Desk Administrative Assistant
Hamilton-Roddy Chiropractic
Chattanooga, TN
02.2013 - 05.2014
- Cultivated strong customer relationships by delivering exceptional service to patients and visitors.
- Oversaw management of incoming and outgoing calls while ensuring accurate message documentation.
- Coordinated appointment schedules to optimize patient flow for two doctors.
- Managed incoming mail distribution to ensure timely and accurate delivery.
- Implemented time management techniques to ensure smooth daily office activities.
- Managed and maintained medical records and files, guaranteeing precision and compliance with industry regulations.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Oversaw essential office functions such as photocopying, filing, data entry, scanning, faxing, and the preparation of correspondence and reports to enhance operational efficiency.
- Streamlined office operations by introducing and enforcing paperless procedures to optimize workflow.
- Managed daily deposits and reconciled payment transactions to maintain accurate financial records.
- Oversaw payment tracking from clients and initiated timely follow-ups on overdue accounts.
- Executed accurate claims paperwork documentation and system entry processes.
- Managed weekly submission of electronic claims, focusing on accuracy and efficiency.
- Reviewed and assessed patients' insurance plans to determine deductibles, possible payments from carriers, and any remaining balances due.
- Monitored and enforced confidentiality measures to protect sensitive patient and physician information in accordance with HIPAA guidelines.
- Developed and implemented an integrated social media strategy to enhance website traffic.
- Developed social media sites to drive engagement and improve search engine optimization.
- Maintained, organized, and improved content on company’s website.
- Developed email outreach strategies to enhance communication efforts. Created patient databases utilizing Google tools and website resources.
- Designed and reviewed promotional materials to effectively communicate marketing messages.
- Engaged in team-building activities and strategy development to strengthen team dynamics.
- Documented minutes during weekly company meetings to ensure accurate record-keeping.
- Managed procurement and inventory of office equipment and supplies.
- Managed stocking of shelves and supplies while organizing displays to enhance product visibility.
- Collaborated on merchandise selection and pricing strategies while executing marketing plans to drive sales.
- Provided comprehensive education on products available in office to enhance patient understanding.
- Analyzed consumer buying patterns to develop strategic purchase and inventory plans, recommending new products to patients.
- Assisted in tracking resumes for potential candidates. Participated in interviews to evaluate applicant qualifications. Provided feedback on applicant quality to support hiring decisions.
Education
Psychology
Gateway Community College
New Haven, CT12-2005
Human Development
Hellenic College
Brookline, MA05-2003
High School Diploma - undefined
Jonathan Law High School
Milford, CT06-2001
Skills
- High-accuracy typing at 65 WPM
- Proficient in handling multiple tasks
- Self-motivated individual
- Strong interpersonal communication
- Organizational skills
- Administrative support
- Website development and maintenance
- Clinical documentation
- Enthusiastic team contributor
- HIPAA compliance
Certification
- AMAP Class Instruction and Final Certification - 1/14/26-1/31/27
- Adult First Aid/CPR/AED - 10/3/25 - 10/3/27
- SCIP - 10/7/25
Trainings
- NY JC Code of Conduct 1/20/26
- The Fatal Five 10/29/25
- Understanding Trauma-Informed Care 10/22/25
- PACE E-learning 10/29/25
- Workplace Safety 10/17/25
- OPWDD Fire Safety 10/17/25
- Supporting Individuals with Disabilities During Emergency Situations 10/16/25
- Incident Reporting and Abuse Prevention Training 10/16/25
- OPWDD Choking Prevention 10/16/25
- Bloodborne Pathogens and Use of Standard Precautions in IDD Settings 10/16/25
- Harassment in the Workplace 10/16/25
- NY Mandated Sexual Harassment training 10/16/25
- PRAISE Training 10/16/25
- Head Injury Protocol 10/9/26
- Essentials of HIPAA 10/7/25
- Cultural Awareness and Humility 10/6/25
- NY Maintenance/Transportation In-Person 10/2/25
- NY Emergency Preparedness 10/2/25
- Ethics and Corporate Compliance 10/1/25
- NY Human Growth and Development In-Person 10/1/25
- NY Nursing/Medical Protocol In-Person 10/1/25
- NY Incident Reporting and Abuse Prevention In-Person 9/30/25
- NY Human Rights In-Person 9/30/25
- NYS Corporate Compliance/HIPAA In-Person 9/30/25
- NY Sexual Harassment In-Person 9/30/25
- NY JC Code of Conduct In-Person 9/30/25
- Gentle Teaching 9/29/25
- Cultural Competence 9/29/25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
- Named Employee of the Month 4 months after starting at Community Options.
- Achieved Dean’s List distinction while attending Gateway Community College.
- Received Leadership 100 Scholarship (Full Scholarship) during attendance at Hellenic College.
- Made first and second honors several times during my four years of high school.
Timeline
Medical Coordinator
Community Options, Inc
09.2025 - Current
Medical Assistant
Vestal Eye Care Associates
09.2018 - 05.2019
Caregiver (Personal)
Home Caregiver
06.2014 - 02.2016
Neurofeedback Technician
Chattanooga BrainCore Therapy
07.2013 - 05.2014
Front Desk Administrative Assistant
Hamilton-Roddy Chiropractic
02.2013 - 05.2014
High School Diploma - undefined
Jonathan Law High School
Psychology
Gateway Community College
Human Development
Hellenic College