Alyssa Kalonji
Arlington,VA
Summary
Efficient professional with over 9 years of experience in administrative and operational roles, adept at implementing processes and procedures that ensure timely and accurate management of accounts, billing, and customer service. Proven ability to create initiatives addressing management and records management gaps, enhancing overall quality and account development. Skilled in providing guidance to team members in handling complex issues and escalations, ensuring effective solutions and high levels of customer satisfaction. Committed to completing month-end billing close processes accurately and on time, while adhering to GAAP and company policies. Detail-oriented with strong communication skills and a solid track record of maintaining comprehensive documentation. Dedicated to fostering a safe and secure working environment through adherence to safety protocols.
Overview
10
10
years of professional experience
Work History
Community Coordinator
Venture X
04.2024 - Current
- Welcomed and engaged staff, community leaders, and guests, fostering an inclusive and supportive environment.
- Cultivated relationships with local organizations, businesses, and government agencies to enhance collaboration and support company initiatives.
- Coordinated and executed community events, member gatherings, and fundraisers, driving engagement and participation.
- Developed and managed monthly newsletters and email campaigns, ensuring timely communication of important updates and events to members.
- Managed meeting room bookings, facilitated tours of the space, and configured rooms and assisted with specific audio/visual needs for member meetings.
- Provided IT support by troubleshooting network accessibility, configuring Wi-Fi connections, and manually adding users via their MAC addresses.
- Performed maintenance tasks, including changing electronic door locks, refreshing office spaces, and moving furniture for new member setups.
- Conducted regular audits of systems and managed third-party aggregators to ensure smooth operations and accurate data entry.
- Oversaw mail management, including processing all incoming and outgoing mail, maintaining Certificates of Insurance (COIs), and ensuring compliance with USPS requirements.
- Managed billing processes, including tracking open charges, invoicing, and ensuring timely payments.
- Served as the primary point of contact for immediate member needs, providing exceptional customer service and support.
- Provided notary services regularly, assisting members with legal document needs.
Administrative Assistant
The Momager Co.
02.2019 - Current
- Developed and maintained detailed administrative processes and procedures to enhance operational efficiency and accuracy within the office.
- Cultivated and sustained strong customer relationships through timely responses to inquiries, consistently exceeding expectations to accommodate unique requests.
- Provided comprehensive administrative support on an as-needed basis, including scheduling meetings, managing office calendars, and routing phone calls to ensure effective communication.
- Executed and maintained organized filing systems to improve document management and retrieval.
- Processed expense reports and tracked business revenue and expenditures, ensuring financial accuracy and compliance with company policies.
- Coordinated product shipments, handled accounts payable, and resolved billing discrepancies to facilitate smooth operations.
- Optimized accounts payable and receivable systems, enhancing deposits and reconciliation processes for improved financial tracking.
Accounting Coordinator
Compu Dynamics
09.2022 - 05.2023
- Researched, tracked, and resolved accounting issues related to service operations, ensuring accurate financial reporting and compliance with company policies.
- Entered and maintained data in the accounting system, accurately posting customer payments via cash, checks, and credit card transactions, and generating financial reports as needed.
- Matched invoices to work orders and processed payments efficiently to streamline accounting workflows and improve cash flow.
- Communicated proactively with clients and vendors regarding delinquent accounts, fostering positive relationships and facilitating timely resolutions.
- Recorded business transactions and entered daily worksheets into the general ledger system, ensuring accuracy and completeness of financial data.
- Assisted in the development and implementation of accounting policies and procedures to enhance operational efficiency and maintain compliance with GAAP.
- Contributed to initiatives aimed at addressing management and process gaps, improving record management, and enhancing overall account development strategies.
- Provided guidance and support to team members on complex accounting issues and escalations, promoting a collaborative work environment.
- Ensured timely completion of month-end billing close processes, delivering accurate financial statements and reports to management.
- Documented all accounting activities in a timely manner, maintaining thorough records of work performed and supporting audit requirements.
- Operated office equipment safely and adhered to safety protocols, contributing to a secure and efficient workplace.
Medical Records Coordinator/Patient Services Representative
PMA Health
03.2021 - 09.2022
- Optimized medical records management by identifying and implementing new methods to enhance efficiency and accuracy in record-keeping processes.
- Maintained a detailed log of requests for medical information and records, ensuring prompt and organized responses to patient and provider inquiries.
- Obtained necessary signatures on information release forms, facilitating the secure transfer of medical and treatment records from external service providers.
- Processed medical records requests from outside providers in accordance with facility, state, and federal regulations, ensuring compliance and safeguarding patient confidentiality.
- Organized, planned, and directed the movement of medical records per established policies, streamlining workflows and enhancing access to information.
- Uploaded physician progress notes, history, and physicals into electronic medical records (EMR), ensuring up-to-date patient documentation and accessibility.
- Created and maintained new medical records, retrieving existing records by gathering appropriate folders and assigning new record numbers accurately.
- Ensured compliance with security regulations in maintaining patient records, safeguarding sensitive information and adhering to HIPAA guidelines.
- Collaborated with healthcare providers to facilitate accurate and timely updates to patient records, supporting optimal patient care and service delivery.
Administrator
Elior North America/Design Cuisine
02.2018 - 06.2020
- Managed and coordinated daily office operations, ensuring the timeliness and accuracy of client correspondence, contracts, banquet event orders, payment notices, deposit processing, and cancellations.
- Administered all correspondence with precision, maintaining professionalism and clarity in all communications.
- Oversaw procurement of office supplies and managed maintenance and repair of office equipment, ensuring seamless operations and reducing downtime.
- Monitored and organized filing systems to enhance document management and accessibility, streamlining retrieval processes.
- Acted as a liaison with vendors for office machine maintenance, ensuring prompt resolution of issues and optimal equipment performance.
- Executed various assignments as requested by management, demonstrating flexibility and a commitment to supporting team objectives.
- Maintained personnel records and updated internal databases to support effective document management and HR processes.
- Managed payroll, transactions, invoicing, and budgeting, contributing to decreased financial inconsistencies and improved financial tracking.
- Recorded profits and losses in databases, meticulously sorting financial documents to maintain organized company filing systems.
Assistant Call Center Supervisor
Marymount University
09.2014 - 08.2016
- Assisted in monitoring call quality and provided constructive feedback to team members, helping to enhance performance and address areas for improvement.
- Supported oversight of employee performance, encouraging effective prioritization to achieve sales and productivity goals within the call center.
- Contributed to the development of team members, preparing them for potential leadership roles through training and mentorship.
- Helped establish and manage performance targets for call center associates, fostering accountability and motivating team members to meet and exceed expectations.
- Coordinated team rotations to ensure effective staffing during peak hours, optimizing service levels and response times.
- Managed scheduling for agents and promoted increased productivity and ensuring adequate coverage at all times.
- Facilitated high customer satisfaction ratings through proactive issue resolution, addressing customer concerns efficiently.
- Supported maintenance of call center equipment to maximize productivity and minimize disruptions.
- Built and nurtured relationships with clients to promote retention and enhance overall customer loyalty.
- Supervised direct reports in the absence of the Call Center Supervisor, ensuring adherence to established procedures and deadlines.
Education
No Degree - Business Administration
Marymount University
Arlington, VA08-2015
Skills
- Multi-tasking & Time Management: Ability to efficiently manage multiple tasks and priorities in fast-paced environments
- Service Billing & Financial Accuracy: Proficient in processing transactions, invoicing, and maintaining financial records with high accuracy and attention to detail
- Database Administration: Skilled in maintaining and updating databases, ensuring data integrity and compliance with regulatory standards
- Document Management: Experienced in document scanning, organizing, and maintaining accurate records in compliance with security regulations
- Excellent Communication Skills: Strong verbal and written communication skills, facilitating effective interaction with clients, team members, and stakeholders
- Customer Relationship Management: Proven ability to build and maintain positive relationships with clients and vendors to enhance satisfaction and retention
- Technical Proficiency: Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for efficient document creation and data management
- Typing Speed: Proficient in typing at 65 WPM, ensuring timely completion of administrative tasks and documentation
- Problem-Solving Skills: Ability to identify issues and implement effective solutions in various administrative and operational contexts
- Leadership & Mentorship: Experience in developing team members and providing guidance to enhance performance and achieve goals
- Attention to Detail: Strong focus on accuracy in all tasks, from data entry to financial reporting and document management
Timeline
Community Coordinator
Venture X
04.2024 - Current
Accounting Coordinator
Compu Dynamics
09.2022 - 05.2023
Medical Records Coordinator/Patient Services Representative
PMA Health
03.2021 - 09.2022
Administrative Assistant
The Momager Co.
02.2019 - Current
Administrator
Elior North America/Design Cuisine
02.2018 - 06.2020
Assistant Call Center Supervisor
Marymount University
09.2014 - 08.2016
No Degree - Business Administration
Marymount University
Similar Profiles
Stephanie PargasStephanie Pargas
Community Manager at Venture XCommunity Manager at Venture X
Christina MorrisChristina Morris
Manager at Venture XManager at Venture X
Peter BraynePeter Brayne
Senior Project Manager at Venture Communications/ Venture GroupSenior Project Manager at Venture Communications/ Venture Group