Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyrbin Veras

Altamonte Springs,FL

Summary

Dedicated and reliable professional with excellent customer service skills and strong ability to communicate effectively with diverse customers. Known for professionalism, problem-solving abilities, teamwork and a commitment to customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Optimum
The Bronx, New York
02.2022 - 12.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with inquiries, resolving issues to enhance satisfaction.
  • Resolved customer complaints promptly, contributing to improved customer loyalty.
  • Handled billing inquiries and processed payments to ensure accuracy and customer trust.
  • Educated customers about products and promotions effectively.
  • Managed product returns and exchanges according to company policies.

Customer Service Representative

Comcast
The Bronx, New York
03.2018 - 01.2022
  • Managed customer inquiries regarding billing, service upgrades, and technical problems with care.
    Resolved complaints while ensuring professionalism and empathy throughout interactions.
    Processed various account changes, payments, and service requests accurately.
    Educated customers on Comcast's internet, TV, and phone offerings to improve satisfaction.

Education

High School Diploma -

Maverick
Kissimmee, FL
05-2014

Skills

  • Customer service
  • Product knowledge
  • Issue resolution
  • Effective communication
  • Attention to detail

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Optimum
02.2022 - 12.2025

Customer Service Representative

Comcast
03.2018 - 01.2022

High School Diploma -

Maverick
Kyrbin Veras