Kyrell G. Williams
Clayton
Summary
Detail-oriented professional with experience in telecommunications and heavy motor vehicle operation. Over 6 years in warehouse services, specializing in inventory control and safety compliance. Optimized logistics processes and ensured effective communication while safely transporting goods. Committed to meeting deadlines with precision and reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Premise Technician
Alta Fiber
Cincinnati
09.2022 - Current
- Installed and repaired fiber to the home services, including video, internet, and voice services at customer homes.
- Installed and maintained fiber optic and broadband equipment for residential services.
- Installed and repaired inside wiring and jacks, including CAT5.
- Skilled in the use of various hand tools and power equipment to install and make repairs.
- Tests functionality and isolates problems using various test sets, equipment, and deductive reasoning.
- Collaborated with teams to troubleshoot and resolve service disruptions effectively.
- Educated customers about services and equipment, enhancing understanding of products and identifying opportunities for service upgrades.
- Explained service features and installation processes to customers clearly.
- Documented service orders and maintenance activities in company systems accurately.
- Trained new technicians on installation procedures and safety protocols effectively.
- Trained and developed new and underperforming technicians. This includes hands-on ride days with other technicians, job observations, and providing verbal instruction.
- Coordinated with other departments to perform operational maintenance tests and interface with equipment.
- Provided technical support for IT-related issues within the premises.
- Positioned and terminated cables and wiring.
- Consistently met performance expectations set by leadership, contributing to Best in Class customer service.
- Recognized as Top Five Technician for January 2025 for exceptional customer service, reflecting improved customer satisfaction.
- Reported to supervisor Zach Miller for guidance and support.
- Available for contact at phone number 937-903-9904 for inquiries.
- Trained and certified in fiber optic cable splicing.
Package Handler/Handling Driver
United Parcel Service
Dayton
04.2016 - 09.2022
- Drove UPS delivery truck weighing on average 16,000-24,000 pounds.
- Followed all safety rules, regulations, traffic signs, and laws while being responsible for the safe transport of packages.
- Properly loaded packages on trucks assessing space, weight, quality of package, and destination to expedite deliveries, provide maximum space, and avoid tip-over.
- Processed 1,000 incoming packages daily using handheld scanner to ensure accurate tracking and distribution.
- Loaded, unloaded, and sorted packages on conveyor belt to route to proper warehouse destinations.
- Inspected packages for defects and irregularities. Restored damaged goods to maintain quality control.
- Operated vehicles safely within designated routes and schedules.
- Conducted routine vehicle inspections to ensure safety and compliance.
- Maintained accurate logs of deliveries and pick-ups for tracking purposes.
- Communicated effectively with dispatch to coordinate timely deliveries.
- Delivered excellent customer service by timely handling and delivering 180 packages per day.
- Delivered exceptional customer service during interactions at delivery sites.
- Collaborated with team members to streamline operational workflows, enhancing overall efficiency.
- Delivered goods and services to customers on time and in excellent condition.
CNC Operator
ERNST
Dayton
09.2017 - 03.2018
- Operated CNC machines for precision cutting and shaping of materials.
- Set up and operate CNC machines to perform tasks such as drilling, tapping, reaming, countersinking and milling.
- Performed routine maintenance on CNC equipment to ensure optimal performance.
- Troubleshoot machine malfunctions to identify root cause of problems.
- Collaborated with team members to troubleshoot and resolve machine issues, minimizing downtime.
- Monitored production processes to maintain quality standards consistently.
- Adjusted machine settings based on specifications and material types.
- Implemented safety protocols to maintain a secure working environment.
- Adhered to safety regulations while operating CNC machinery to ensure a safe working environment.
- Adept knowledge in operating auto part machinery to meet production needs.
- Operated computer-controlled machines to make auto transmission parts.
- Carefully read and interpreted instructions and blueprints.
- Inspected and maintained equipment with attention to detail, ensuring safety compliance and timely reporting of errors per company policies.
- Interpreted blueprints and technical drawings to ensure accurate production.
- Trained junior operators on CNC operations and safety procedures.
- Load raw materials into machines, change cutting tools when required, and secure material onto fixtures or work tables.
- Operated and maintained complex hand tools, power tools, and equipment.
- Adjust machine settings or program software as necessary for optimal performance.
Education
Sinclair Community College
Dayton, OH02-2033
Wright State University
Dayton, OH12-2019
High School Diploma -
Trotwood Madison High School
Trotwood, OH05-2016
Skills
- Installation and repair of wiring and jacks (CAT5)
- Fiber Optics
- Cable Splicing
- Technical troubleshooting
- Network Cabling
- Material Handling-Shipping
- Telecommunication Installation
- Tool Operation
- Data Cable Installation
- Equipment maintenance
- Preventive maintenance
- Hand and power tool knowledge
- Client Support
- Field Equipment Repair
- Problem Solving
- Time Management
- Customer service
- Verbal communication
Veteran Preference
None
Certification
- Commercial Drivers License (CDL)-Class A, Ohio Business College Truck Driving Academy, 05/01/22
- Certified Fiber Optic Technician (CFOT), Altafiber, 2022
- Certified Premises Cabling Technician (CPCT), Altafiber, 2022
- Certified Cable Splicer, Altafiber, 2024
Volunteer Experience
Hospice of Dayton, 2024, Dayton, OH, Active volunteer providing companion care to terminally-ill patients.
Qualifications Summary
Diligent and multi-skilled professional with experience in telecommunications, heavy motor vehicle operating possessing a CDL, and over 6 years providing warehouse services to include package handling and machine operating. Proficient in inventory control with an in-depth understanding of safety standards and procedures. Proven track record of optimizing logistics processes, ensuring seamless communication systems, and safely transporting goods. Strong problem-solving skills coupled with a dedication to efficiency and reliability. Demonstrated ability to meet company deadlines with a high level of attention to detail ensuring accuracy., Material Handling-Shipping, Receiving, Picking, Packaging, Fiber Optics, Microsoft Office Suite, Installation and repair of wiring and jacks (CAT5), Hand and power tool knowledge, Cable Splicing, Communication, Teamwork, Critical Thinking, Problem Solving, Time Management, Work Ethic, Organization
Personal Information
- Available: Permanent; Full-time
- Citizenship: U.S.A.
Timeline
Premise Technician
Alta Fiber
09.2022 - Current
CNC Operator
ERNST
09.2017 - 03.2018
Package Handler/Handling Driver
United Parcel Service
04.2016 - 09.2022
Sinclair Community College
Wright State University
High School Diploma -
Trotwood Madison High School