KYRI SCREVEN
GLEN BURNIE,US
Summary
Customer service professional committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Possesses excellent communication and problem-solving skills valued in customer service roles.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant Remote
PPL Electric Corporation
Allentown, Pennsylvania
11.2023 - 07.2024
- Arranges payment plans with residential customers and process transactions related to start / stop service and other such transactions using automated step-through systems.
- Contacts residential customers for collection / reminder purposes and provides referrals to customer assistance programs.
- Operates related office equipment to access, process and refer customer information related to this job.
- Performs follow-up work related to credit and collection for residential customers, start / stop service and customer assistance programs.
- Processes payments.
- Performs back-office duties
- General account maintenance to ensure accurate and current information
- Payment assistance follow-up (PUC decisions)
- Payment agreement email responses
- Residential dunning
- Faxed or mailed requests to start / stop service.
- Handles power problem related contacts during normal hours.
- Performs other related duties as assigned or as necessary.
Judicial Clerk
State of Maryland
Glen Burnie, MD
04.2018 - 08.2022
- Validated paperwork to ensure completeness and filed to the proper organization of submitted files and complaints.
- Responded to questions and directed messages to the correct party.
- Assist and respond to inquiries relating to various cases.
- Prepare and send out court orders.
- Proficient in MDEC-Odyssey.
- Handle cash safely and efficiently.
- Answered questions regarding court procedures.
- Operated out of two systems medic-odyssey and RCS
- Assisted in the preparation of reports and documentation for administrative purposes
- Processed and maintained accurate records for various state departments
Judicial Intern
State of Maryland
Glen Burnie, MD
06.2016 - 08.2016
- Created and maintained a new filing system
- Improving file retrieval time by office associates.
- Kept office documents well-organized.
- Collaborate with other team members.
Education
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Hyattsville, MD05.2028
High School Diploma -
GLEN BURNIE SENIOR HIGH
Glen Burnie, MD05.2016
Skills
- Database entry
- Multitasking
- Project management
- Customer satisfaction
- Filing system
- Court terminology
LANGUAGES
English
Timeline
Customer Service Assistant Remote
PPL Electric Corporation
11.2023 - 07.2024
Judicial Clerk
State of Maryland
04.2018 - 08.2022
Judicial Intern
State of Maryland
06.2016 - 08.2016
Bachelor of Science - Social Sciences
University of Maryland Global Campus
High School Diploma -
GLEN BURNIE SENIOR HIGH