Kyrone Little
Avondale,AZ
Summary
To obtain a position where I can utilize my experience in customer service skills. Opportunity to advance within Cigna Medical Group on a larger role that better uses the valuable experience gained from my years of service.
Results-driven analyst with track record of delivering impactful insights and process optimizations. Adept at utilizing advanced analytical techniques to support strategic decisions and drive business growth. Known for strong team collaboration and adaptability in dynamic environments, ensuring consistent achievement of goals and objectives.
Experienced with data analysis and driving strategic improvements. Utilizes advanced analytical techniques to uncover insights that support business decisions and enhance operational efficiency. Strong understanding of project management principles and effective team collaboration to achieve organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Category Management Lead Analyst
Cigna Medical Group
01.2013 - Current
- Responsible for supporting and monitoring projects, programs and operations within Global Procurement and Third Party Management assigned to the Cigna Medical Group Practice, Cigna Onsite Health and other lines of business. This position organizes, coordinates workflows and resources in addition to updating and maintaining documentation associated with assigned projects. Performs duties of confidential nature requiring initiative, good judgment, detail follow through and a thorough knowledge of company policies and objectives to achieve financial goals. Will build relationships with appropriate areas to optimize the Strategic Sourcing performance.
- Core Responsibilities
- Responsible for acquiring materials, supplies and services, placing purchase orders for goods and services that have standard costs and quoted discounts already in place.
- Follows up on orders; responsible for approximately $5 to $10 million in material purchases
- Coordinates purchasing activities with other departments to maintain inventory at planned levels.
- Responsible for identifying savings opportunities to improve performance for CMG/COH, presenting the opportunities to the Manager.
- Responsible for supporting the Manager on expense budgets for each HealthCare Center including COH client budgets/projections and monitoring the actual results.
- Responsible for validating pricing in client contracts, managing prepaid supply/inventory process.
- Interprets, researches and responds to specific purchasing requests, inquiries and problems.
- Continually communicates with line of business contacts, managers, disbursement operations, shipping/receiving and Systems support for CMG and COH divisions and field office customers.
- Works closely with the Manager and Peers to assure timely execution of new equipment and supply purchases, maximum utilization of surplus and provides accurate records of disposal and transfer of fixed assets.
- Resolves supplier payment problems, statement irregularities and customer service issues.
- Assists with special projects as required by Manager or higher Band level team members.
- Establish par levels and center/department guidelines for supply orders.
- Prepare/update order lists individual departments to ensure cost-effective ordering. Monitor expenses; report problems or inconsistencies to Manager.
- Act as a liaison between administration, departments, and suppliers.
- Monitors due dates to ensure assigned deadlines are met. Notifies Manager if the potential for not meeting a deadline exists.
- Maintains daily operational processes such as e-mails, screening and responding to telephone calls and inquiries as necessary.
- Other duties as assigned
- Additional Responsibilities
- Handles and executes complex and critical customer service requests. Receives, evaluates and acknowledges commitment of requisitions. Contacts customers, recommends cost effective enhancements, corrects customer information and communicates changes to affected parties.
- Uses sound judgment to negotiate resolution of scheduling conflicts to assure Cigna interests are appropriately represented to suppliers and customers.
Supply coordinator for Phoenix Central
Cigna Medical Group
01.2008 - 01.2013
- Responsibilities include the ordering of medical supplies for various medical departments. Ensures supplies in fiscally responsible manner through proper ordering and usage practice. Establishing working relationships with various vendors.
Manager Trainee
Enterprise
01.2006 - 01.2007
- Training to learn the ins and outs of daily operations of the rental business. How to manage a rental branch one day ourselves. Provide excellent customer service.
Manager of a copy center at Yale School of Management
Science Park
01.2005 - 01.2006
- Responsible for the day to day operation of the copy center, duties are making sure that all the copies for the facility are done in a timely manner, with accuracy and quality, handle deadlines, and to aid in the creation of course books and other materials.
Sales Associate
Old Navy
01.2000 - 01.2004
- Responsible for the organization of the stores department, provided customer service, cashiering when needed, processed and distributed merchandise to the department. Resolved customer issues in a timely manner.
Veterinarian Technician
Ridge Hill Animal Hospital
01.1998 - 01.2000
- Assisted the doctors with medical care of the animals. Responsible for administering medicine, assisted in operations, provided physical and rehabilitation to the animals. Provided customer service and customer care.
Education
B.S. - Psychology, Minor in sociology, and Criminology
Southern Connecticut State University
New Haven, CT01.2005
Associate Degree - Business Administration
Gateway Community College
Skills
- Proficient in the following: Microsoft word, Excel, Power Point Various applications needed to fulfill my job
- Training and mentoring
- Advanced Excel
- Power BI expertise
- Python programming
Certification
SIG Certified Sourcing Professional
Timeline
Category Management Lead Analyst
Cigna Medical Group
01.2013 - Current
Supply coordinator for Phoenix Central
Cigna Medical Group
01.2008 - 01.2013
Manager Trainee
Enterprise
01.2006 - 01.2007
Manager of a copy center at Yale School of Management
Science Park
01.2005 - 01.2006
Sales Associate
Old Navy
01.2000 - 01.2004
Veterinarian Technician
Ridge Hill Animal Hospital
01.1998 - 01.2000
Associate Degree - Business Administration
Gateway Community College
B.S. - Psychology, Minor in sociology, and Criminology
Southern Connecticut State University