Kyrstie Williams
Lakewood,CO
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cashier
Floyd's Barbershop
09.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Lifted up to 60 pounds at once
Assistant Manager
Family Dollar
10.2019 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Assistant Store Manager
Family Dollar
08.2018 - 04.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Customer Service Associate
Walmart
10.2017 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Responded to customer calls and emails to answer questions about products and services
- Answered customer telephone calls promptly to avoid on-hold wait times.
CNA
InnovAge
06.2015 - 06.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Supported needs of [30]+ residents under long-term care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
Skills
- Order Packaging
- Reading Comprehension
- Stocking and Replenishing
- Cash Management
- Restocking
- Reports
- Time Management Skills
- Corporate Bill Payment
- Billing and Payment Processing
- Customer Service
Timeline
Cashier
Floyd's Barbershop
09.2021 - 07.2022
Assistant Manager
Family Dollar
10.2019 - 12.2019
Assistant Store Manager
Family Dollar
08.2018 - 04.2019
Customer Service Associate
Walmart
10.2017 - 06.2018
CNA
InnovAge
06.2015 - 06.2017
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