Kyrstin Smith
Oscoda,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Care Connector/Quality Care Coordinator
Alcona Health Center
Oscoda, MI
04.2025 - 06.2026
- Guided patients in navigating healthcare services and scheduling appointments, enhancing their access to necessary care.
- Collaborated with patients to identify barriers to essential care and facilitated solutions for improved access.
- Coordinated with diverse colleagues to address service challenges and achieve patient care goals.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Maintained accurate patient records and updated information in electronic systems.
- Facilitated the closing of care gaps by faxing necessary medical records.
- Analyzed patient care gap reports supplied by insurance companies to ensure accuracy.
- Participated in training focused on the proper handling of medical records.
- Performed routine tasks carefully and efficiently to support operations.
Receptionist/Advertising Manager
Zach Smith
Spruce, MI
03.2023 - 11.2024
- Collaborated with creative teams to produce engaging advertising content.
- Greeted visitors and clients, ensuring a friendly and welcoming atmosphere.
- Maintained front desk area's cleanliness and organization, enhancing professional appearance.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Cosmetologist
Julie Travis
Oscoda, MI
06.2010 - 03.2023
- Engaged clients to create memorable experiences, fostering loyalty and repeat business.
- Conducted hair consultations with new clients to clarify expectations for color, style, and cut.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Performed hair bleaching and coloring procedures to achieve desired looks
- Executed eyebrow shaping and facial hair removal techniques for client grooming
- Provided beard and mustache shaping to enhance client appearance
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Demonstrated and sold hair care products and cosmetics, enhancing client satisfaction and product knowledge.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Operated cash registers to receive payments from patrons.
Education
High School Diploma -
Oscoda Area High School
Oscoda, MI06-2008
Skills
- Healthcare Compliance
- Electronic Health Records
- Appointment Scheduling
- Customer Service
- Organization and Time Management
- Attention to Detail
- Problem-solving
- Adaptability
- Interpersonal Communication
- Active Listening
- Team collaboration
- Conflict Resolution
- Professionalism
- Social perceptiveness
Certification
- Cosmetology License
Timeline
Care Connector/Quality Care Coordinator
Alcona Health Center
04.2025 - 06.2026
Receptionist/Advertising Manager
Zach Smith
03.2023 - 11.2024
Cosmetologist
Julie Travis
06.2010 - 03.2023
High School Diploma -
Oscoda Area High School